Vice President, Client Services

Just Global: 

At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B. 

What you are accountable for:

The VP, Client Service, is responsible for leading a portfolio of accounts, driving revenue growth, directing, and developing account teams, managing related financial and operational responsibilities, and ensuring optimal client service while creating a blueprint for other account portfolios. The four primary focuses of this position are

·      Guide assigned account teams to grow accounts proactively with sound, strategic account plans, working collaboratively with strategy, media, platforms, and creative teams.

·      Build strong relationships with clients.

·      Ensure our client service practice is consistently strong, producing case studies and templates for other account teams to use.

·      Be a leader for the Just Global team, offering strong guidance to direct reports and mentorship and support to others.

 The VP, Client Service is always proactive, understands market & customer trends, and reacts to grow business accordingly.  At all times, this role is expected to champion Just Global’s values, including ensuring promotion of diversity and inclusion across the business and the market.

What you are responsible for:

Customers:

·      Advocate for and engender customer loyalty to Just Global.

·      Direct senior client relationships on all assigned accounts, while driving global expansion of accounts in other regions.

·      Work with cross functional teams such as Strategic Solutions Group to build account plans to further client business strategy.

·      Grow revenue and drive increased profitability on assigned accounts for the agency: grow services, grow/manage scope, and control efficacy of team deployment.

·      Successfully introduce new services and projects to the client when appropriate to the business.

·      Work with global counterparts to grow and expand global business.

·      Work with the aim of having Just Global become AOR for media, creative and data globally for all assigned clients.

Commercial acumen:

·       Develop accurate revenue projections for clients based upon ongoing and planned projects, client timelines, and budgets.

·      Oversee the financial health of client projects, working with PMO to ensure campaigns are delivered with a healthy margin

·      Evaluate the profitability of each client by analyzing revenue against project costs and making recommendations for improved efficiency

·      Collaborate with the Growth and Finance teams to forecast new business opportunities to enable efficient scheduling of resources across departments and ultimately ensuring that these align with Just’s financial goals.

Marketplace:

·      Build a strong reputation for the agency brand as a B2B marketing innovator and pioneer using brand positioning and thought leadership

·      Participate in fostering and building relationships with senior agency partners

·      Build and foster strong relationships with key agency partners/vendors

·       Attend relevant conferences, participate in speaking opportunities, contribute to company / industry blog

Internal:

·      Participate in recruitment and development of direct team members (and others within agency as appropriate)

·      Ensure account teams are scoped appropriately to deliver best-in-class client service while optimizing margins of assigned portfolio.

·      Deliver on leadership opportunities for agency and client services organization.

·      Help generate and train best practices for Client Services engagement models and templates, from account plans to competitive analysis reports, to Quarterly Business Review sessions, and more.

·      Inspire and motivate account teams to effectively deliver and exceed goals.

·      Understand client’s business and industry and ensure account teams are also equipped to respond.

·      Manage quality-control and upgrade level and delivery of team/product.

·      Direct internal assigned account team operations to achieve budgeted results and other financial criteria

·      Attract, retain, develop, and motivate account staff developing bench strength within the organization

·      Ensure best practices are adopted across assigned teams

·      Develop organizational processes to help with agency growth

·      Assist with planning and forecasting account budgets and revenue within the assigned portfolio

·      Work with agency leadership team to grow current client base pitching new and innovative opportunities

What you’ll bring [knowledge, skills, and/or experience]:

Skills:

·      Active Listening

·      Challenge mediocrity

·      Commercially astute

·      Eye for detail

·      Global vision

·      Growth (sales) focused

·      Organized

·      People Management

·      Presentation Skills

·      Prioritizing

·      Problem-solving

·      Stakeholder management

·      Solutions Oriented

·      Storytelling

·      Upwards Management

Knowledge:

·       B2B Marketing – Industry

·       B2B Marketing – Strategy

·       B2B Marketing – Creative

·       B2B Marketing – Media

·       B2B Marketing – Client Knowledge

·       Agency knowledge

Experience

·      12+ years of client management / sales experience within agencies and/or digital B2B marketing environment.

·      Interest and experience in the technology sector

·      12+ years' track record of driving revenue growth for B2B technology clients: meeting or exceeding pipeline and revenue targets

·      12+ years’ experience working with creative studio environment, working with core insight, content and demand programs to serve B2B.

·      8+ years experience of managing and leading diverse teams .

Being a Just teammate means working in alignment with our Values and Behaviors:

Cultivate Relationships 

·      Build rapport first. 

·      Put yourself in their shoes. 

·      Assume positive intent. Give others the benefit of the doubt. 

Be One Team 

·      Collaborate. 

·      Be the guardian of each other’s reputation. 

·      Have each other’s back. Help each other out. 

Strive for Brilliance 

·      Create work you can be proud of. 

·      Remain open and curious. 

·      Improve your work. Improve yourself. 

And in return you can expect… 

·      You will be seen, heard, and included as a whole human being.

·      Your contribution will be valued, rewarded, and recognized.

·      You will develop deep and meaningful relationships that could last a lifetime.

·      You will have leaders who are worth following.

·      You will have the opportunity to develop yourself and your craft.

·      You will have a meaningful chapter in your career path.

Compensation Philosophy: 

At Just Global, you will have the flexibility to work and live from anywhere in your home country, as long as it works for your client(s), your team, and you. This flexible working policy aims to attract and retain individuals who have a focus on performance, an aptitude towards learning, and a desire to live by our agency’s behaviors and values. Our compensation philosophy is commensurate with the type of teammates we are seeking to join us. 

We use various market and data-driven salary sources to determine a salary range for each role. Your salary is based upon the skills and experience you bring along with the salary range established for your role. This will be discussed with you at the appropriate stage in the recruitment process. The goal is to ensure that Just Global teammates have salaries that are highly competitive, regardless of where they live. In addition to your base salary and our flexible working policy, you will enjoy market-leading employment benefits that support you as whole human being. You will also have the opportunity to participate in a discretionary non-contractual profit share, which is based on company performance, because when we succeed as a company, we all get to share in that success.