Senior UX Design Manager

About Us We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000 doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. Our Culture With 500 employees spread around 3 continents and a Glassdoor rating of 4.5 we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht... Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000 verified Experts, and more. Best of all, you get to work at a hot company that's (drum roll, please) profitable! The JustAnswer Promise We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. Data driven: Data decides, not egos Courageous: We take risks and challenge the status quo Innovative: We 're constantly learning, creating, and adapting Lean: We focus on customers, using lean testing to learn how to serve them best Humble: Past success is not a guarantee of future success If these things matter to you, come join the team here at JustAnswer! About The Role The position of Senior UX Design Manager will support the UX Director, along with other business leaders, and will drive development of all product design for JustAnswer for both internal and external use. As a visual and product experience steward, the Senior UX Design Manager will be focused on leadership of the product design team and delivery of materials for use across all channels and family of brands. This role is highly cross-functional and requires a bias for action balanced with strategic thinking and astute leadership across all offices. Duties and Responsibilities Help build, mentor, and motivate a fast-paced, growing UX design team delivering elegant, innovative, customer-centered design solutions to complex business challenges Bring deep expertise in UX design (frameworks, interaction models, prototypes, research) Champion, define, and evolve the product in relation to the main JustAnswer brand as well as other sub-brands Create strong experiences and create strategies based on data to drive customer engagement and support company goals Maintain a high level of design integrity and excellence across all customer touchpoints, ensuring all creative output is on-brief, on-time, and on-brand Partner with cross-functional leads of product, marketing, engineering teams in San Francisco, Ukraine, and India to deliver and ensure high quality design in everything we do. Collaboration is the name of the game. Demonstrate thought leadership by contributing subject matter expertise in the area of content design, storytelling, interaction design, visual design, user research, and online user behavior. Qualifications Skills An exceptional UX designer with 10 years' experience, who loves learning and is passionate about creating and delivering frictionless user-centered, data-driven consumer experiences A proven design leader across all platforms and channels; including web, mobile, and app You are detail-oriented and are comfortable in a fast-paced environment supporting cross-functional teams. You can handle multiple projects and are skilled in using data to make decisions Experience working with quantitative and qualitative research including usability testing, analytics, user interviews, and A/B testing An exceptional collaborator working with teams across the business: product management, engineering, user research, content, and marketing. Driven to move fast, be decisive, and deliver world-class design experiences. You have superb communication skills in a fast-paced environment (verbal, written, and visual) and the ability to influence and build consensus. You can take creative feedback well and execute quickly Skilled in Figma, InVision, UserTesting.com, Miro, Asana, Office 365, and at least one animation tool Please include your killer portfolio with examples of gorgeous, business-impactful designs along with your application to be considered Collaboration Ability to work both independently and collaboratively Promote co-creation and encourages others to participate; works smoothly across all levels and departments Manages time and meetings effectively, properly leveraging managers' time Communication Excellent interpersonal and service-oriented skills Proactively shares appropriate level of information across teams Actively listens to others and ensures they are understood Leadership Strong project management and organization skills Self-starter who is action-oriented and leads by example High-level of accountability and acts an owner, develops effective short and long-term plans and goals Provides timely, effective and meaningful feedback that motivates others to improve performance Builds and/or supports a high performing team; recognizes and rewards achievement Perks & Benefits United Healthcare or Kaiser (PPO, POS, HMO, and HDHP to select from) FSA and HSA options, including Dependent Care Spending Dental & Vision Employer paid Long Term Disability Employer paid life insurance $75 monthly Remote-Work stipend $30 monthly Wellness stipend Monthly snack boxes delivered to your home Flexible paid time off 11 company holidays 401k with company matching Paid parental leave Charitable donation matching JustAnswer subscription - access to 12,000 experts in over 700 categories! And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges! COVID-19 Safety Our philosophy as a business is to put people's safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes. Work Environment JustAnswer US has adopted a remote-first/full-remote work environment. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events. #LI-REMOTE Salary Range: $150K -- $200K Minimum Qualification Design & UXEstimated Salary: $20 to $28 per hour based on qualificationsShow full descriptionCollapse