Job details
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Senior Manager, End User Services
Juul Labs is on a mission to eliminate combustible cigarettes and is looking for a Senior Manager of End User Services to enhance user satisfaction and improve service delivery for its internal users.
Skills
- Technical service delivery
- Program management
- Customer satisfaction focus
- ITIL concepts
- ServiceNow expertise
Responsibilities
- Establish governance framework for IT functions
- Develop roadmap for service improvement
- Manage service delivery and communications
- Accountable for budgeting and financial management
- Develop and implement Key Performance Indicators and Service Level Agreements
Education
- Bachelor’s Degree in IT or Computer Engineering (required)
Benefits
- Career growth opportunities
- Equity and performance bonuses
- Commuter benefits
- Medical, dental and vision benefits
To read the complete job description, please click on the ‘Apply’ button
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Juul Labs
To transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$158,000/yr - $193,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 26, 2024
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