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Technical Implementation Manager

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JOB DESCRIPTION

Job Title: Technical Implementation Manager

Location: Denver Tech Center, hybrid

Do you love technology and helping organizations utilize that technology to become greater than they thought possible? Are you interested in serving your community and doing your part to keep your community, nation, and planet safe? At Kaseware you will have the chance to do all of that and so much more as a Technical Implementation Manager. Kaseware is a company that is changing the world of law enforcement and corporate security forever and, if you are up for a challenge, we would like you to consider helping us make the world a safer place.

As part of our Operations team, as the Technical Implementation Manager you will create detailed plans to implement complex systems and solutions. You will oversee the project from the initial scope assessments all the way to roll out and monitoring. You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives. Your role encompasses facets of project management, client communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. This is a senior-level position, and our ideal applicant has considerable professional experience in a project management role. You also need to have the proven capability to lead teams and manage multiple groups.

Job Type: Full-time, Exempt

Responsibilities and Duties:

Solution with the client to develop processes and procedures to meet the customer use cases and requirements
Implement complex systems and solutions in support of organizational objectives
Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
Engage with executive stakeholders and participate in steering committees
Liaise between technical and non-technical teams to translate operational needs into technical solutions

Required Education: Bachelor’s degree in engineering, computer science or related field, or equivalent work experience (Preferred)

Required Skills:

Extensive leadership experience and strong teaming abilities
Excellent problem-solving skills
Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
Full understanding of software development lifecycle and best practices
Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

Required Experience:

Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development

Preferred Experience

Job experience in public safety, law enforcement, CAD, and/or RMS

Other Requirements:

Language:English

Benefits:

Competitive salary and bonus program in an entrepreneurial environment
Excellent health, dental, and vision insurance with generous company contribution
Unlimited paid vacation
12 paid company holidays
Paid Sick Time
Paid Parental Leave
401k with company matching
EcoPass provided for Colorado-based employees
Salary range: $110,000-$140,000/year

About Kaseware:

Kaseware is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

We expect this role to be open until June 1st or until filled.

Average salary estimate

$125000 / YEARLY (est.)

min

max

$110000K

$140000K

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What You Should Know About Technical Implementation Manager, Kaseware, Inc.

Are you ready to take your career to the next level as a Technical Implementation Manager at Kaseware? Located in the heart of Denver Tech Center, we’re a game-changing startup dedicated to enhancing law enforcement and corporate security with cutting-edge technology. In this role, you’ll thrive on crafting detailed implementation strategies that help our clients unlock the full potential of our systems. As a key player in our Operations team, you'll guide projects from initial scope assessments right through to rollouts and post-implementation monitoring. Your ability to manage interactions among various department stakeholders and executive leadership will be crucial in aligning our projects with the company’s goals. To succeed in this challenging role, you'll need significant experience in project management and a knack for leading teams. Your day-to-day will involve developing processes tailored to customer requirements, making sure implementations go off without a hitch, and creating insightful reports to enhance future projects. Your expertise will not only help streamline operations but also contribute to community safety and well-being. If you have a strong technical background and a passion for leadership, plus a desire to make a real impact, we encourage you to apply. Join us in our mission to make the world safer with innovative solutions!

Frequently Asked Questions (FAQs) for Technical Implementation Manager Role at Kaseware, Inc.

What are the responsibilities of a Technical Implementation Manager at Kaseware?

As a Technical Implementation Manager at Kaseware, your main responsibilities include developing and overseeing detailed implementation plans, liaising between stakeholders and executive leadership, as well as monitoring system performance post-rollout. You will also need to communicate closely with clients to ensure their needs are met and gather feedback for continual improvement, which directly aligns with Kaseware's goal of enhancing community safety.