Project Manager, DevOps

The Project Manager, DevOps at Keeper is responsible for overseeing the execution of the DevOps roadmap, ensuring the timely delivery of backend API products and services. This role involves collaboration with cross-functional teams to define requirements and priorities, coordinating effective deployment and maintenance of applications, troubleshooting complex issues, and continuously measuring product performance to drive improvements.

To qualify as a Project Manager, DevOps at Keeper, candidates should have over 5 years of progressive experience in technical product management, specifically within SaaS environments. A bachelor's degree in Computer Science, Engineering, or a related field is essential, along with proven experience in managing complex, multi-stakeholder projects and an exemplary skill in communication and problem-solving.

Success in the Project Manager, DevOps role at Keeper requires exceptional verbal and written communication abilities, strong business acumen, and a detail-oriented problem-solving mindset. Candidates should also possess a deep passion for utilizing data and analytics to drive business performance and the capacity to foster strong relationships across various organizational levels.

Keeper offers a flexible working environment for the Project Manager, DevOps position, including options for 100% remote work as well as a hybrid schedule for those located in designated metro areas. The company fosters an inclusive culture with a strong emphasis on collaboration, innovation, and continuous improvement.

Keeper offers a comprehensive benefits package for Project Manager, DevOps employees, including medical, dental, and vision coverage, employer-paid life insurance, and a generous PTO plan. Additional benefits include voluntary short/long-term disability insurance, 401k options, and above-market annual bonuses to reward commitment and performance.

When answering this question, it's important to highlight specific DevOps projects you've managed, emphasizing your role in leading cross-functional teams, managing timelines, and ensuring alignment across stakeholders. Discuss any challenges faced and how you overcame them, focusing on your ability to troubleshoot issues and drive operational efficiency.

A strong answer will outline your methods for gathering and defining project requirements, such as conducting stakeholder interviews or using surveys. Discuss your approach to prioritizing tasks and aligning with cross-functional teams to ensure everyone is on the same page, possibly mentioning tools or frameworks you've used in previous roles.

Focus on your approach to fostering communication, including regular meetings, updates, and collaborative tools. Share examples of how effective communication has helped your projects succeed and mention any practices you adhere to for maintaining transparency throughout the project lifecycle.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Share a specific example of a complex issue, what steps you took to analyze and resolve it, and the positive outcome that resulted. This shows your problem-solving skills and ability to work under pressure.

Discuss the metrics you track for evaluating project performance, such as delivery timelines, resource allocation, and user feedback. Emphasize your experience with analyzing data to inform decisions and improvements, showcasing any tools or methodologies you've implemented to enhance performance.

Highlight your familiarity with deployment processes, tools, and methodologies used in production environments. Discuss any experiences with managing risks during deployment and ensuring system stability post-launch, illustrating your commitment to quality and reliability.

Talk about your dedication to promoting a culture of continuous improvement within your teams. Provide examples of how you've implemented feedback loops, retrospectives, or knowledge-sharing sessions to enhance processes, encouraging an environment where team members feel empowered to innovate and optimize.

Share a specific initiative where you had to coordinate with various stakeholders, detailing your approach to facilitate collaboration and manage conflicts. Discuss how you ensured that all voices were heard and how you balanced differing priorities to achieve a successful project outcome.

Discuss your strategies for time management and prioritizing tasks under tight deadlines. Highlight your ability to remain calm under pressure, providing examples of how you’ve successfully navigated challenging situations in the past. Emphasize your proactive approach to communication during high-pressure times.

Mention tools that you have experience with, such as JIRA, Trello, or Asana, and how they facilitate project tracking and collaboration. Discuss how you've adopted tools to enhance communication within DevOps teams and any integration with other platforms that have proved beneficial for project workflows.