Key Account & Portfolio Manager
WHO ARE WE?
ONNA is a widely diverse team of creative, resilient, kind, and driven people from more than 15 different countries. We are a group of engineers, agronomists, problem solvers, saleswomen, hustlers, food lovers and tinkerers on a mission to create a new green routine. We operate an indoor farm, where we produce delicious greens in a fully controlled and vertically stacked growth environment. Our technology is climate resilient and enables us to produce superior greens – plants that have an awesome shelf life, that are cleaner, tastier, and just a little different, and locally produced 365 days. We do this because we believe that changing the food system is critical to building a more sustainable future. And, because we believe that people deserve to eat delicious greens.
The new green routine is just beginning! Our first farm started operating in Moss at the end of 2021, and we plan to expand throughout the Nordics in the coming years. More specifically, with out vertical farms and controlled environment technology ONNA seeks to make a 3-fold positive impact:
- Efficient and clean production: By growing plants inside, in a fully controlled environment, we can optimize for the ideal combination of climate, lights, nutrition and water – without the use of pesticides or other pesky chemicals. We reduce the environmental burden of food production by not emitting or leaking CO2, fertilizers or pesticides from our controlled facility.
- Local production: Our farms are stacked vertically, ensuring a much greater yield per area and the opportunity to produce food closer to urban centres. As a result, ONNA facilitates the consumption of locally produced, nutritious vegetables while simultaneously reducing emissions and food waste through the supply chain.
- Enabling a greener diet: Our products are amazing, and we believe that by increasing the local supply of fresh and delicious greens, we can also play a role in encouraging and enabling a greener and healthier diet.
WHAT ARE WE LOOKING FOR?
We are seeking a Key Account & Portfolio Manager to join our team. You need to be commercially minded, have strong analytical and personal skills and the ability to juggle 2 roles at the same time.
As an Account Manager you will be responsible for managing a portfolio of clients, ensuring their needs are met and building strong, long-lasting relationships. You have excellent communication and negotiation skills, a proven track record in account management, and a passion for delivering exceptional customer service. In this role you will:
- Manage a portfolio of accounts, ensuring customer satisfaction and retention
- Establish strong relationships with clients and act as a liaison between them and the company
- Understand clients' needs and tailor product range to meet their requirements
- Identify opportunities to up-sell and cross-sell products to existing clients
- Collaborate with other departments to ensure timely and accurate delivery of services to clients
- Maintain accurate records of account activity and regularly provide reports to management
- Handle any client complaints and resolve issues in a timely and effective manner
Your product coordinator responsibilities include supporting and executing the product strategy for a portfolio of products. You will have strong analytical skills that allow you to work with a wide portfolio of products within both the retail and horeca sector, and experience in driving product growth through innovation. You also have a strong understanding of the customers’ needs, as well as a passion for consumer insights. In this role you will:
- In collaboration with the team, define and execute the product strategy and road-map based on market research, customer needs, and company goals
- Identify and stay up to date with customer needs and market trends, and use insights to shape product development
- Develop product specifications and requirements in collaboration with cross-functional teams, including product and packaging, design, and marketing
- Collaborate with cross-functional teams, including R&D, production, sales, and marketing to ensure successful product launches and ongoing product management
- Develop new products and product enhancements to meet customer needs and achieve business objectives
- Monitor and analyze product performance and consumer feedback to continuously improve product offering
- Develop and manage product budgets, including forecasting and reporting on financial performance
- Stay up-to-date on market trends, consumer insights, and competitive landscape to inform product strategy
The location is Oslo on a Full-Time permanent basis with trips to the farm in Moss 1-2 times per week. You will report into the Chief Commercial officer.
WHO ARE YOU?
We are doing something that has never been done before in Norway, and as a result we are weighting mindset and personality equally to previous experience. You are a persistent doer who charges ahead at a high pace, but who also values quality and diligence highly. You don’t get unsettled by challenges, and you are humble enough to understand that no challenge is too big OR too small in a startup.
In addition to these personal strengths, you ideally have the following skills and experience:
- A Bachelor's degree in Business Administration, Marketing, Innovation or related field
- 2+ years of experience in a similar role f.ex. innovation, KAM, product manager ideally within the food industry (HORECA or Retail).
- Strong customer service focus
- Strong analytical and problem-solving skills
- Strong communication, analytical and collaboration skills
- Innate understanding of commercial growth
- Ability to manage projects with multiple stakeholders
WHAT CAN WE OFFER YOU?
- Professional challenges within a high growth technology company
- An awesome team of inspired and excited colleagues
- Significant room for professional growth and the opportunity to take on a lot of responsibility and ownership
OUR VALUES
- ONNA is a rebel
- We believe, to the very core of our being, in a more sustainable tomorrow
- The world’s changing – let’s move on, people
- The product is the hero
- We can always get better
- ONNA is a team effort. We work TOGETHER
- A smile is a great accessory
- We are CRKD – creative, resilient, kind, driven
NEXT STEPS
Position start date: Position is open now, ideally targeting a start ASAP
Please send cover letter and CV in English
Seeing as this is an open application, we will evaluate candidates and fill roles on a continuous basis.
We launched Onna to solve one of the monumental data challenges of our time: how to make everybody's proprietary information accessible, useful, and private. Large organizations use on average 175 apps for daily work tasks. But as these apps proli...
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