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Portfolio Manager I - Agency

Location:11501 Outlook Street - Overland Park, Kansas 66211JOB BRIEF (PURPOSE)• Under the direction of the Vice President of Agency servicing, the person in this position is responsible for supervising the work performed by the Asset Managers. He/she will monitor the work output to ensure that all regulatory, investor guidelines, and internal policies and procedures are met.ESSENTIAL JOB FUNCTIONS• Supervise the daily functions performed by the Asset Managers. Plan and organize the workflow to achieve maximum productivity.• Collaborate with the Vice President of Agency servicing in determining staffing needs and space. Interview applicants, make hiring recommendations, complete performance appraisals, and recommend salary increases.• Train staff members to ensure all procedures are implemented and followed appropriately.• Assist Vice President of Agency servicing in establishing departmental goals to meet company objectives. Continuously evaluate department progress in the attainment of the goals. Prepare monthly progress and status reports.• Interact with other departments within the company to facilitate the timely resolution of issues or challenges.• Recommend revisions to policies and procedures, and at manager’s discretion, implement subsequent changes to incorporate them into the department workflow.• Authorize routine reserve disbursements, escrow analyses refunds and waive late charges following clearly established guidelines.• Prepare, plan and review asset summary reports quarterly for their staff.• Be the liaison for the bank for all agency relationships.• Responsible for preparing the staff and loans for agency audits. As well as preparing written responses to any findings and for the implementation of any required changes by the agencies.MARGINAL OR PERIPHERAL FUNCTIONS• Assist the Vice President of Agency servicing with special projects, as assigned• Train new employeesREQUIRED QUALIFICATIONS• Four-year college degree• Five years commercial real estate servicing experience, including agency servicing• Ability to travel overnight at least once a month for Agency property inspections is required• Property inspection certified• Excellent verbal and written communication skills, as well as a high degree of analytical skills• Experienced in drafting departmental policy and procedure manuals• Overall knowledge of property financial statement analysis• Overall knowledge of commercial underwriting• Knowledge of legal document review and interpretationPREFERRED QUALIFICATIONS• Experienced in preparing departmental annual budgets• Background in real estate law, accounting/auditing, or commercial loan underwriting• Experience with McCracken/Strategy and RECWeb loan servicing systems• Efficient in the use of word processing, spreadsheet, and email software, such as Microsoft Word, Excel and OutlookEQUIPMENT USED• Personal Computer• Standard office equipment (phone, fax, copier, calculator)• GPS• Digital CameraTRAINING REQUIRED• On the job training as requiredJob Posting Expiration Date: 08/16/2024KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Portfolio Manager I - Agency, KeyBank

Are you ready to take your career to the next level with KeyCorp as a Portfolio Manager I - Agency? Located in Overland Park, Kansas, this role is all about stepping into a supervisory position where you’ll oversee the diligent work performed by the Asset Managers to ensure we comply with all regulatory and investor guidelines. Your leadership will foster a productive environment as you organize workflows, supervise daily activities, and collaborate with the Vice President of Agency servicing. You’ll be involved in the entire talent management cycle — from interviewing candidates and making hiring recommendations to conducting performance appraisals. With your expertise in commercial real estate servicing and your knack for training staff, you’ll ensure that all procedures are seamlessly implemented. You'll also prepare asset summary reports while being the bank's liaison for agency relationships. If you’re excited about developing departmental goals, monitoring progress, and occasionally traveling for property inspections, this could be the perfect opportunity for you! Join us and make an impact at KeyCorp!

Frequently Asked Questions (FAQs) for Portfolio Manager I - Agency Role at KeyBank
What are the responsibilities of a Portfolio Manager I - Agency at KeyCorp?

As a Portfolio Manager I - Agency at KeyCorp, your key responsibilities include supervising the Asset Managers, monitoring workflow productivity, and ensuring compliance with regulatory and investor guidelines. You will also collaborate with the Vice President of Agency servicing to determine staffing needs and assist in establishing departmental goals. Conducting performance appraisals and training staff members are also critical components of your role.

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What qualifications are needed for the Portfolio Manager I - Agency position at KeyCorp?

To qualify for the Portfolio Manager I - Agency position at KeyCorp, you need a four-year college degree and five years of commercial real estate servicing experience, particularly in agency servicing. Additionally, being property inspection certified and possessing excellent verbal and written communication skills, along with strong analytical abilities, are essential.

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Is travel required for the Portfolio Manager I - Agency role at KeyCorp?

Yes, as a Portfolio Manager I - Agency at KeyCorp, you will be required to travel overnight at least once a month to conduct agency property inspections. This travel is crucial to ensuring that you can oversee and evaluate properties effectively.

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What software skills are preferred for a Portfolio Manager I - Agency at KeyCorp?

Preferred qualifications for the Portfolio Manager I - Agency position at KeyCorp include familiarity with software such as McCracken/Strategy and RECWeb loan servicing systems, along with proficiency in Microsoft Word, Excel, and Outlook. These skills will help you manage departmental communications and analyses effectively.

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How does KeyCorp support diversity and inclusion in the workplace for the Portfolio Manager I - Agency position?

KeyCorp is committed to creating a diverse, equitable, and inclusive workplace. For the Portfolio Manager I - Agency role, they ensure that all qualified applicants receive consideration without regard to race, color, religion, sex, or other protected characteristics, further fostering a culture of equality.

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Common Interview Questions for Portfolio Manager I - Agency
Can you describe your experience in commercial real estate servicing?

In answering this question, focus on highlighting your specific experience within commercial real estate servicing, detailing your past roles that relate to agency servicing, and the types of projects you've managed.

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How do you ensure compliance with regulatory guidelines?

To effectively respond, you should mention your understanding of the relevant regulations and describe the processes you put in place to ensure that compliance is met consistently within your team.

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What strategies do you use to supervise Asset Managers effectively?

Discuss strategies such as setting clear expectations, regular communication, and providing feedback. Emphasize how you motivate your team and promote productivity while maintaining high standards.

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How do you handle conflict resolution among team members?

Provide a specific example where you've successfully resolved a conflict, demonstrating your ability to mediate, communicate effectively, and implement solutions that benefited the team and organization.

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Can you explain your experience with property inspections?

In your response, focus on your relevant certifications and detail specific instances where you conducted property inspections, pinpointed issues, and ensured compliance with standards.

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What approach do you take to set and meet departmental goals?

Talk about your goal-setting process, including how you involve team members and ensure alignment with the company's objectives, while also letting the interviewer know how you measure progress.

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How do you keep yourself updated on changes in real estate regulations?

Explain your methods for staying informed, such as subscribing to industry newsletters, participating in relevant training, and networking with professionals, showing commitment to continuous learning.

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Describe your experience with drafting policy and procedure manuals.

Answer this by discussing your familiarity with developing documentation. Provide examples of past projects where you played a significant role in drafting or improving policy manuals.

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How do you assess the performance of your team?

Describe your approach to performance evaluations, including setting measurable objectives, using KPIs, and maintaining open dialogues with your team for ongoing development.

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What qualities do you believe a successful Portfolio Manager I - Agency must have?

Discuss key qualities such as strong analytical skills, effective communication, adaptability, and leadership abilities. Use specific examples to illustrate how these traits have led to success in your previous roles.

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Key's mission is to empower its clients, communities and employees to thrive. The path to financial wellness starts here. No matter who you are, where you are on your financial journey, or what barriers are ahead of you, KeyBank will help you move...

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Full-time, on-site
DATE POSTED
December 1, 2024

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