Associate Content Development Specialist (Remote)

Department

Business Transformation

Location

United States; Remote

About Keyfactor 

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor! 

Title: Associate Content Development Specialist

Location: Remote; United States 

Experience: Associate-Mid Level

Job Function: Business Transformation

Employment Type: Full-Time

Industry: Computer and Network Security 

The position is based in the US and can be performed remotely when necessary. Applicants must hold United States citizenship or US permanent resident status. 

About the position 

The Content Development Specialist collaborates with key stakeholders across the business to support the expansion of Keyfactor’s internal Knowledge Management strategy. This role focuses on improving the accessibility, organization, and quality of Keyfactor’s internal knowledge resources, ensuring that employees can easily access the information they need to drive business success.  

Responsibilities 

Support and Enhance Keyfactor’s Internal Knowledge Management Strategy: 

• Develop, publish, and maintain best practices, processes, and procedures for Knowledge Management (KM).  
• Monitor adherence to KM practices and report on workforce engagement. 
• Identify and implement opportunities for continuous improvement in KM processes. 
• Facilitate discussions with key stakeholders to support the expansion and enhancement of KM initiatives. 
• Improve KM training to ensure employees effectively adopt and advocate for KM policies. 

Manage Internal Knowledge Repositories and Resources: 

• Assist the Knowledge Management team in enhancing the quality and accessibility of internal knowledge resources. 
• Collaborate with owners of various internal repositories, such as SharePoint, Confluence, Keyfactor University, and GitHub, to improve content and ensure consistency across platforms. 

Support Business and Knowledge Management Goals: 

• Contribute to achieving Knowledge Management objectives and Keyfactor’s strategic goals by aligning content development efforts with these targets. 
• Promote value for employees by addressing needs with urgency and supporting business progress. 

Champion Knowledge Sharing and Collaboration: 

• Advocate for a culture of knowledge sharing and collaboration, encouraging employees to actively participate in KM initiatives. 

Minimum Requirements  

Limited level of authority. Authority involves tasks such as executing assigned duties, following established procedures, and making recommendations within their area of expertise, while seeking guidance or approval from more experienced team members or supervisors for significant actions or changes. An individual’s ability to successfully execute the job responsibilities is based on the following minimum requirements: 

• Bachelor’s degree or equivalent experience.  
• Good understanding of content creation and coordination. 
• Experience leading content projects and supporting content strategy. 
• Familiarity with SEO principles and audience engagement techniques. 
• Introductory experience with LRM systems. 
• Proficiency in Microsoft Windows and Office. 
• Strong writing and editing skills. 
• Good organizational, multi-tasking, and time management skills. 
• Effective collaboration and communication skills. 
• Intermediate skills in using content management systems and SEO tools. 
• Self-motivated with the ability to manage content projects with minimal oversight. 
• Ability to lead and mentor junior team members. 
• Ability to ensure timely delivery of content and meet project deadlines. 
• Ability to apply SEO best practices to enhance content performance. 

Compensation  

Salary will be commensurate with experience.  

Culture, Career Opportunities and Benefits 

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  

Here are just some of the initiatives that make our culture special:  

• Second Fridays (a company-wide day off on the second Friday of every month). 
• Comprehensive benefit coverage, paid for by the company for you and your dependents (US). 
• Generous paid parental leave (US). 
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. 
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. 
• The Keyfactor Alliance Program to support DEIB efforts. 
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. 
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off. 
• Unlimited time off (US) and competitive time off globally. 
• Monthly Talent development and Cross Functional meetings to support professional development. 
• Regular All Hands meetings – followed by group gatherings. 

Our Core Values 

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.   

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   

Customers are core.   

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   

Innovation never stops, it only accelerates.   

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   

We deliver with agility.    

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   

United by respect.    

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   

Teams make “it” happen.   

Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   

Keyfactor is a proud equal opportunity employer.  

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. 

Keyfactor Privacy Notice