Helpshift enables companies to provide a modern customer support experience to a mobile consumer base. We are installed on over 2 Billion devices - 1 out of every 3 smartphones in the world - and serve over 900 Million active users every month. Our platform enables 9 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.
Some numbers which illustrate our scale:
* 85k/rps
* 30ms response time
* 300 GB data transfer/hour
* 1000 VMs deployed at peak
About the team -
At helpshift, we have a QA Guild established which is responsible for performing QA for all projects that are executed across the organization. QA guild collaborates with engineering, product and design teams on implementation and user scenarios.
You will be working in a fast-paced start-up. Surrounded by talented people from different backgrounds and you will be challenged constantly. You will work closely with various teams.
About Role -
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status
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As a Software Development Engineer in Test-I at Helpshift, you will be stepping into an exciting role where you'll have the chance to shape the quality of our dynamic customer support platform. Helpshift is revolutionizing customer support with our technology that already powers over 900 million active users monthly, making us a key player in this space. In this position, you will design comprehensive test plans and specifications to ensure our software features meet the highest standards for performance and usability. Collaborating with talented cross-functional teams—such as engineering, product, and design—you’ll explore challenges, identify potential risks, and provide insightful estimates for feature testing. Your responsibilities will also include executing regression test suites and driving automation initiatives, maximizing test coverage for our critical features, and bringing your technical expertise in tools like Playwright and Appium into play. You'll thrive in our fast-paced startup environment, where your contributions directly impact millions of conversations worldwide. Helpshift values diversity, and we proudly promote inclusivity in our workplace culture. Not only will you benefit from a hybrid work setup, but also from great perks like paid time off and employee benefits that enhance your experience with us. If you're ready to take your career in testing and quality engineering to the next level, we can't wait to meet you!
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