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Community Support Lead: Trust & Safety

Khan Academy is looking for an experienced Trust & Safety leader to drive safety solutions for online educational products and communities.

Skills

4+ years professional trust and safety experience
Experience working closely with product teams
Expertise with relevant laws and trends in online trust and safety
Ability to analyze qualitative and quantitative data
Excellent written communication skills
Project management experience
Cross-functional collaboration skills

Responsibilities

Analyze and improve Khanmigo moderation processes
Advocate for tool and product needs around community safety
Represent user safety point of view in new feature development processes
Dive deep into comment moderation tools and ensure strong safety coverage of discussions
Audit customer support processes for vulnerabilities and train support team
Lead customer support projects and needs outside of main focus

Education

Bachelor's degree or higher

Benefits

Competitive salaries
Ample paid time off
Remote-first culture
Generous parental leave
Opportunity to work on impactful products
Comprehensive benefits package

To read the complete job description, please click on the ‘Apply’ button

Khan Academy Glassdoor Company Review

4.2

Khan Academy DE&I Review

3.7

CEO of Khan Academy

Sal Khan

Approve of CEO

By Khan Academy

Our mission is to provide a free, world‑class education for anyone, anywhere.

MATCH

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BADGES

CULTURE VALUES

Inclusive & Diverse

Diversity of Opinions

Growth & Learning

Mission Driven

Social Impact Driven

Empathetic

BENEFITS & PERKS

Dental Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Family Medical Leave

Paid Holidays

FUNDING

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

INDUSTRY

Primary & Secondary Schools

TEAM SIZE

LOCATION

Hybrid, based in Mountain View, CA

SALARY RANGE

$100,000/yr - $110,000/yr

EMPLOYMENT TYPE

Full-time, remote

DATE POSTED

May 14, 2024

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