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Senior Product Manager, Payments (Remote)

Remote


Kickstarter is the go-to crowdfunding platform for creative projects across everything from film, games and music to art, design, and technology. Fueled by the support of our team, our mission to help bring creative projects to life has been a core tenet since our inception in 2009. 


As of November 2023, we have helped more than 249,000 creative projects reach their funding goal with pledges totalling more than $7.6 billion dollars. We continue to be committed to the growth and success of not only our community, but our team as well. Rooted in shared values, Kickstarter sees team members as whole people, giving every individual the autonomy and space to participate in decisions that impact them.

Kickstarter is seeking an experienced Senior Product Manager to join our Payments team.

 

The salary for this role in the United States is $135,000-150,000.


In This Role, You Will:


  • Own significant and complex business objectives (Objectives and Key Results/OKRs) and be responsible for the full product lifecycle — from discovery to iterative releases necessary to achieve these objectives.
  • Communicate user problems, business opportunities, team roadmaps, on-going updates, and project/OKR results clearly and effectively to a variety of audiences (e.g., executive stakeholders, product team, people with and without technical expertise).
  • Translate different channels of user insight, product analytics, and research into a strategic 12-month roadmap, then into actionable work.
  • Identify and recommend success metrics and/or key results related to your business objective that enable meaningful ways to measure progress.
  • Manage important business relationships with leadership team, key stakeholders, and sometimes key third-party partners to achieve long-term company goals.
  • Work closely and collaboratively with a team of engineers, designers, and other product managers as well as non-technical stakeholders to plan, develop, and release work across web and mobile platforms.
  • Manage complex roll-outs, including coordinating QA and cross-platform releases (web and mobile apps), and working closely with cross-functional partners (e.g., Legal, Product Marketing, Trust and Safety, Community Support).
  • Identify ways to improve our discovery, development, and release processes and lead improvements among the product team and in the larger organization.


About You:


  • You have experience as a senior product manager, with 3-5 years of experience in product management in payments. Experience preferred with two-sided marketplaces.
  • You have experience leading cross-functional teams with confidence, using your ability to influence and motivate.
  • You have a proven ability to use a data-informed approach to develop opportunity assessments and/or business cases.
  • You have strong written and oral communication skills and are able to convey user problems, business opportunities, team roadmaps, on-going updates, and project/OKR results clearly to a variety of audiences.
  • You have significant experience managing through ambiguity by shaping user insights/research or opportunity areas into actionable projects.
  • You are comfortable operating in technical discussions and spaces, evaluating technical product tradeoffs in partnership with engineering managers.
  • You have experience building strong trust with cross-functional stakeholders and partners.
  • You have a solid track record of executing and rolling out products and features that delivered positive and measurable impact to users.
  • You have substantial experience with the full product development life cycle, especially product validation, including light-weight testing and experimentation and iterative releases.
  • You have experience managing complex roll-out processes, including QA and cross-platform releases (web and mobile apps), and coordinating closely with cross-functional partners (e.g., Product Marketing, Customer Service, Sales).
  • You have deep empathy for our diverse community of creators and experience working closely with engaged user groups. And have ideally worked with a passionate user group (e.g., sellers, creators, or similar communities) within a two-sided marketplace.


What You'll Enjoy


  • A fully remote workforce with plenty of opportunities to get to know your colleagues
  • 100% employer-paid health plan offerings
  • 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Years
  • 25 volunteer hours each year to give back to your community
  • 16 weeks of parental leave plus fertility/family planning resources
  • Kickstarter currently operates with a 4-day workweek, a model that aligns our belief in a healthy work-life balance and gives staff the space to be more than their work
  • Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work


You can read more about our benefits and working at Kickstarter at our Jobs page: https://jobs.kickstarter.com/


Our Fully Virtual Team


We’re currently able to support employees based in the following US locations: CA, CO, CT, FL, GA, IL, MA, MD, NC, NJ, NY, OR, VA, and WA. We're also able to support employees in the United Kingdom and Canada (Ontario & British Columbia). If you live in—or are willing to move to—any of these locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description.

 

Kickstarter is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

 

Reminder to applicants: Authentic communications from Kickstarter will always originate from official Kickstarter email domains (@kickstarter.com). Exercise caution and verify the legitimacy of anyone who claims to be representing Kickstarter on other platforms.

 

Please reach out to Kickstarter’s Help Center to report potentially fraudulent contact here: https://help.kickstarter.com/hc/en-us/requests/new

Kickstarter helps creative projects come to life. Backers have pledged over $6B to projects on our platform, helping artists, musicians, filmmakers, designers, and other creators make their ideas a reality.

6 jobs
BADGES
Badge Flexible CultureBadge InnovatorBadge Rapid Growth
CULTURE VALUES
Mission Driven
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Maternity Leave
Paternity Leave
WFH Reimbursements
Flex-Friendly
Social Gatherings
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
401K Matching
Paid Time-Off
Paid Volunteer Time
FUNDING
Beyond Series C
DEPARTMENTS
Product Management
SECTOR
Software
TEAM SIZE
201-500
LOCATION
Remote
DATE POSTED
January 30, 2024

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Company
Mission Driven
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Maternity Leave
Paternity Leave
WFH Reimbursements
Flex-Friendly
Social Gatherings
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
401K Matching
Paid Time-Off
Paid Volunteer Time
Company
Mission Driven
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Maternity Leave
Paternity Leave
WFH Reimbursements
Flex-Friendly
Social Gatherings
Medical Insurance
Dental Insurance
Vision Insurance
Learning & Development
401K Matching
Paid Time-Off
Paid Volunteer Time