Credit Counselor

The Role

Are you a credit counselor who's looking for a way to improve the way Americans think and interact with their finances? Are you interested in scaling your impact to millions of Americans every year by helping design product apps? Are you looking for long term impact at a fast growing tech startup? If you said, yes, we're looking for you!

Our innovative credit-building app empowers individuals to take control of their financial future. We are committed to promoting financial inclusion and helping our users achieve their goals through personalized support and cutting-edge technology. We're looking for a product-minded credit counselor to help our customers in a one-on-one fashion to pave the way for new product innovation and feedback.

What you’ll be doing

• One-on-One Counseling: Provide personalized credit counseling sessions via phone, email, chat, or video addressing users' specific financial situations and concerns.

• Financial Analysis: Review and analyze users' credit reports to identify areas for improvement and develop customized action plans.

• Education and Guidance: Educate users on credit principles, debt management, budgeting, and financial planning to promote long-term financial health.

• Content Development: Collaborate with the content team to create educational materials, webinars, and workshops on credit-building topics.

• Product Integration: Work closely with the product team to relay user feedback and contribute to app or tooling enhancements.

What we look for in you:

• Education: Bachelor’s degree in finance, economics, counseling, or a related field.

• Certification: Certified Credit Counselor designation from a recognized institution (e.g., NFCC, AFCPE) preferred.

• Experience: Minimum of 2 years of experience in credit counseling, financial coaching, or a similar role.

• Knowledge: Strong understanding of credit reporting agencies, credit scoring models, consumer credit laws (e.g., FCRA, FDCPA), and financial counseling best practices.

• Communication Skills: Excellent verbal and written communication skills with the ability to explain complex financial concepts in an accessible manner.

• Interpersonal Skills: Empathetic, patient, and skilled at building trust with individuals from diverse backgrounds.

• Technical Proficiency: Comfortable using digital communication platforms, financial software, and CRM systems.

• Language Skills: Bilingual abilities are a plus.

What we offer:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs, including GGV capital, Lightspeed Ventures, Female Founders Fund, and others. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

💰 US salary range for this full-time position consists of 70-150K base depending on years of experience + equity + benefits

Our salary ranges are determined by role and experience:

🏥 Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!

🤑 Stock options

📈 Access to 401k plan

🏝  10 annual company holidays

✈️ Generous flexible vacation policy to help you recharge

Additionally, we host regular team building events to help you get to know the Kikoff team! We host three hackweeks a year and we have a yearly Camp Kikoff that is 3 days and two nights, this year hosted in Santa Cruz with just over a hundred Kiksters.

About Kikoff

Kikoff is a personal finance platform designed to help millions of underserved Americans achieve financial wellness. Our mission is to provide refreshingly fair, effective, and simple pathways for everyday people to meet their financial goals. We design financial products that simplify credit building so our users can reach their financial goals. Kikoff is a Series B company and has raised over $42 million in total funding. Investors include Portage Ventures, Lightspeed Venture Partners, GGV, Coatue, Core Innovation Capital, and basketball star Stephen Curry. Kikoff was founded in 2019 and is headquartered in San Francisco with an office in Reno.

Why Kikoff

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We are backed by some of Silicon Valley’s top VCs. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

Equal Employment Opportunity Statement 

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Please reference the following information for more information:

https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfhttps://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf