Director, Human Resources Operations

About KIND 

Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied and separated children who are forcibly displaced from their countries of origin. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. 

Building on its extensive programming and successful model in the United States, KIND is expanding in the Americas and Europe to bring its experience to bear in working with unaccompanied and separated children. Our work focuses on addressing the legal and mental health needs of this population; building strong partnerships and engaging in training and capacity strengthening with governments, NGOs, and the private sector; and advocating for systemic and pragmatic reforms to advance the rights of unaccompanied and separated children.

Position Summary

KIND seeks a Director, Human Resources Operations to be responsible for the day-to-day management of the functional areas of HRIS; benefits and leave administration; payroll changes; employee relations; policy development and administration; and compensation administration. This position reports to the Senior Director, Human Resources.

This a headquarters position based remotely from any location in the U.S.

• Manages the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance management and occupational health and safety.
• Supports the Senior Director, Human Resources to enhance KIND’s human resources division by creating, implementing, and evaluating human resources policies, programs, and practices.
• Supports the Senior Director, Human Resources in educating employees on and enforcing organizational policies and procedures.
• Ensures legal compliance by monitoring and implementing applicable employment requirements.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Leads employee disciplinary meetings, terminations, and investigations. Serves and the lead on employee complaints, manages grievance procedures, and facilitates counseling in conjunction with other stakeholders.
• Provides oversight of KIND’s benefits and maintains a strong working knowledge of U.S. benefit programs.
• Works closely with Senior Director, Human Resources and Chief HR Office on developing KIND’s salary structure review.
• Manages compensation including, job evaluation, benchmarking, and competitive analysis, domestically and internationally.
• Works closely with Senior Director, Human Resources and Chief Human Resources Officer on developing and maintaining the Human Resources Operations budget.
• Supervises Human Resources Operations team of 2-4.
• Performs other duties as required.

• Graduate degree in human resources, organizational psychology, communication strongly preferred. Undergraduate degree required. HR certification preferred.
• Minimum of 7 years of Human Resources management experience, preferably in a nonprofit setting.
• Minimum of 3 years of experience in a supervisory role.
• Must be fluent in English. Fluency in a second language preferred.
• Extensive experience developing and implementing Human Resources policies and processes.
• Thorough knowledge of employment-related laws and regulations and ability to keep abreast of changes in legislation.
• Experience working in an international organization preferred.
• Strong cross-cultural communication skills with a high awareness of cultural sensitivities.
• Exceptional interpersonal skills and ability to build rapport with staff at all levels.
• Strong written and oral communication skills, including presentation skills and ability to influence; interpersonal, negotiation, and conflict resolution skills.
• Demonstrated independent judgment and decision-making abilities. Excellent discretion and ability to handle sensitive information with tact and diplomacy.
• Ability to travel as needed.
• Strong ability to work within an office environment and with a dispersed workforce.
• Working knowledge of Microsoft Office Suite (such as Teams, Excel, etc.); Strong technological skills, including proficiency in Human Resources information systems, preferably ADP and/or similar systems.
• Ability to work collaboratively and multi-task in our KIND environment, managing numerous priorities and emerging opportunities.
• Excellent organizational skills with the ability to work on multiple projects in a deadline-oriented environment; ability to prioritize tasks and delegate as appropriate.
• Ability to work effectively with people of diverse backgrounds, lived experiences, and communication styles.
• Commitment to prioritizing diversity, equity, inclusion, and belonging, as well as embracing transparency and authenticity in daily work life.
• Be disciplined and nimble to ensure delivery on our core mission of access to justice and protection of children’s wellbeing and rights.
• Ability to multitask and work with a sense of urgency in a dynamic, fast-paced environment.
• Committed to practicing and supporting wellbeing and a work-home life balance.
• Experience working and communicating in a remote environment. 

Our Benefits

- Medical, dental, and vision insurance with KIND paying 100% of the employee only portion of the premium for one of the two medical plan options, dental, and vision. 

- Pre-tax flexible spending account (FSA) for both medical and dependent care.  

- Pre-tax transit and parking spending account.  

- Employer-paid life insurance and accidental death and dismemberment insurance.  

- Employer-paid short and long-term disability insurance.  

For a complete list of benefits, please click here. 

Our Focus on Wellness

KIND recognizes that our ability to help our clients starts with helping our team members. KIND has prioritized wellness for employees through Mindfulness and Wellness Trainings, Wellness Platforms, Employee Assistance and Resilience Programs, Time Away and Office Wellness Activities. 

For more information regarding our Wellness initiatives please visit this link.  

Application Instructions

To be considered for this role, please submit an employment application at supportkind.org/join-the-team, along with your resume and cover letter.

KIND has an organization-wide commitment to diversity, equity and inclusion. We strive to create a work environment where everyone has a sense of belonging. Individuals from historically underrepresented or underserved communities are strongly encouraged to apply.

Disclaimer: KIND is committed to an ethical recruitment and hiring process and maintains a firm “no fees” recruitment policy. We will never charge a fee or ask for money as part of the application process. KIND also conducts all interviews via telephone or video conference, and at no time will KIND engage in a text or mobile app-based application or interview process. For more information, please visit the following website: https://supportkind.org/join-the-team/kind-employment-practices/.