Quality Systems Manager

As a Quality Systems Manager at Kleen Test Products, your key responsibilities will include overseeing the daily operations of the Quality Assurance/Quality Control department, ensuring compliance with regulatory and internal quality requirements, directing the activities of Laboratory Managers, and acting as the primary quality contact with customers. You'll also manage product disposition, lead investigations into non-conformances, conduct routine audits, and develop policies to promote quality standards across all manufacturing processes.

To qualify for the Quality Systems Manager position at Kleen Test Products, you need a bachelor’s degree with a strong emphasis in a natural science. Additionally, a minimum of 5 years in management or supervisory roles within a regulated environment and at least 5 years of experience in Quality Assurance or Quality Control is required. Excellent communication skills, project management expertise, and proficiency in Microsoft Office and statistical analysis software are essential for success in this role.

At Kleen Test Products, the work environment is fast-paced and constantly evolving, with a strong emphasis on collaboration and safety. As a Quality Systems Manager, you'll be part of a team that values the importance of maintaining high-quality standards while fostering positive workplace relationships. You can also look forward to growth opportunities within and across departments, and a culture that encourages professional development and advancement.

Kleen Test Products provides a comprehensive benefits package for its Quality Systems Managers, including medical and dental insurance, life insurance, short and long-term disability coverage, and a 401(k) retirement plan with an employer match. Other perks include paid vacation, continuing education opportunities, wellness programs, fitness membership discounts, and various community involvement initiatives, all designed to support employee well-being and engagement.

Safety is a top priority at Kleen Test Products, and as a Quality Systems Manager, you will play a crucial role in fostering a safe working environment. Your responsibilities include ensuring compliance with safety regulations, conducting routine audits, and promoting a culture of safety awareness among your team. By managing quality systems effectively, you contribute to the overall goal of maintaining the highest standards of safety and health for all employees.

When answering this question, you can highlight specific roles and experiences from your past that demonstrate your expertise in Quality Assurance and Quality Control. Discuss how you have managed quality systems, any relevant certifications you have obtained, and how you have systematically approached quality challenges in a regulated environment, particularly relating to industry standards.

To effectively address this, detail your approach to establishing and maintaining quality policies and procedures in accordance with regulatory requirements. Discuss your experience conducting internal audits, conducting training, and how you keep up with changing regulations to ensure compliance and quality assurance throughout all levels of production.

In your response, share specific leadership strategies you've used to inspire and guide your team, such as setting clear expectations, providing regular feedback, fostering a collaborative environment, and recognizing accomplishments. Emphasize your ability to communicate effectively and create a shared vision for quality excellence.

Share a real-world example where you identified a quality issue, your approach to investigating and resolving it, and how you communicated this to relevant stakeholders. Highlight what you learned from the situation and how you implemented corrective actions to prevent recurrence.

Discuss your proficiency with specific statistical analysis software tools you have used in the past. Explain how you've leveraged these tools to assess quality data, monitor trends, and improve product quality. Emphasize your understanding of key statistical concepts used in quality control.

Outline your crisis management skills by discussing the steps you would take in the event of a product recall. Touch on how you would coordinate with relevant departments, communicate with customers, oversee investigations, and implement corrective measures to rectify the situation and ensure compliance.

Talk about your strategies for keeping abreast of regulatory changes and how you disseminate this information to your team effectively. You might mention regular meetings, training sessions, or using digital communication tools to ensure everyone is aware and compliant with new standards.

When answering this, describe a specific challenge you encountered in quality management, the steps you took to address it, and the positive outcome. Emphasize your problem-solving skills and adaptability in overcoming obstacles.

Share your personal philosophy on quality assurance, emphasizing how you believe it impacts not just the product but also customer satisfaction and organizational success. Discuss how this influences your daily work routines and decision-making processes.

Explain your approach to project management and prioritization, potentially using specific tools or methods you find effective. Highlight how you balance urgent quality issues with long-term goals and the importance of communication and delegation within a team.