IT Manager

The IT Manager at TruChoice Federal Credit Union is responsible for overseeing the IT department, managing hardware and software, ensuring cybersecurity measures are in place, and collaborating with various departments to implement effective technology solutions. You’ll provide leadership to staff, coordinate training, and foster relationships with vendors and community partners.

To be considered for the IT Manager role at TruChoice Federal Credit Union, candidates should have a bachelor's degree in Computer Science or a related field, along with five to ten years of IT experience. Proficiency in Microsoft 365 and SharePoint is required, as well as strong organizational skills and the ability to communicate technical information clearly to non-technical staff.

As an IT Manager at TruChoice Federal Credit Union, you'll enjoy a competitive salary starting at $84K, excellent medical, dental, and vision options, generous paid time off, and opportunities for retirement planning. The organization also offers employee discounts on loans and potential hybrid work arrangements for added flexibility.

TruChoice Federal Credit Union supports its IT staff by fostering a respectful and collaborative environment. The IT Manager will oversee training and professional development opportunities, ensuring that the team is equipped with the knowledge and tools they need to succeed and stay up-to-date with industry trends.

A typical day for an IT Manager at TruChoice Federal Credit Union includes leading the IT team, coordinating technology projects, addressing cybersecurity concerns, meeting with other managers to discuss tech needs, and managing relationships with external vendors. The IT Manager plays a crucial role in aligning technology with the credit union’s goals.

When prioritizing IT projects, I look at immediate business needs, potential ROI, and resource availability. I believe in maintaining open communication with my team to understand their capacities and challenges, and regularly review our progress to make adjustments as necessary.

Absolutely! I have extensive experience with Microsoft 365, leveraging its tools for collaboration and productivity. In SharePoint, I've built various intranet sites to enhance communication within departments and optimize document management processes, tailoring it to our specific organizational needs.

I take a holistic approach to cybersecurity, implementing robust policies, conducting regular risk assessments, and providing training for staff to recognize security risks. I also advocate for updates and patches to our systems to safeguard against emerging threats.

One significant challenge was implementing a new system with minimal disruption. I engaged stakeholders early, developed a phased rollout plan, and provided hands-on training. This approach ensured user buy-in and minimized issues during the transition.

I focus on breaking down complex jargon into simple, relatable terms. Using analogies and real-world examples often helps bridge the gap. I also encourage questions to ensure everyone understands the technical issues at hand.

I believe in creating a supportive environment that fosters professional development. Regular check-ins, recognizing achievements, and encouraging a collaborative atmosphere are key strategies I utilize to keep my team engaged and motivated.

I dedicate time each week to read industry publications, attend webinars, and participate in professional networks. Additionally, I encourage my team to share insights and new discoveries during our meetings to create a culture of learning and curiosity.

Teamwork is essential in IT management; it facilitates collaboration and innovation. I emphasize the importance of working together toward shared goals and ensure everyone's input is valued and considered during decision-making processes.

When conflicts arise, I address them promptly by facilitating open dialogues. I encourage team members to express their perspectives and work towards finding a common solution while ensuring that the team's objectives remain paramount.

My long-term goals as an IT Manager involve continuously enhancing operational efficiencies and driving strategic technology initiatives that align with the organization's overall mission. I want to create systems that not only support our current goals but set us up for future success.