Job details
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Tech Support (Fluent in Spanish) (Hybrid)
Join KnowBe4 as a Tech Support representative focusing on assisting customers with onboarding and platform-related issues. We promote a fun, engaging workplace recognized for its inclusive culture.
Skills
- Technical troubleshooting
- Excellent communication
- Time management
- Organizational skills
- Team collaboration
Responsibilities
- Assist customers with setup and configuration of products
- Test and customize products for unique customer environments
- Collaborate with Product team for feedback
- Gather details from clients to define issues
- Resolve customer issues quickly with CSM team
- Monitor ticketing queue for timely issue resolution
- Apply troubleshooting skills for user support
- Train customers on best practices for platform use
Education
- Two-year degree preferred
Benefits
- Company-wide bonuses based on sales
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Relaxed dress code
To read the complete job description, please click on the ‘Apply’ button
KnowBe4 Glassdoor Company Review
Stu Sjouwerman
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CEO of KnowBe4
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By
KnowBe4
KnowBe4 is the world's largest provider of security awareness training and simulated phishing platforms.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 4, 2024
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