Practice Operations Lead

Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered to patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and behavioral health services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series A funding, led by Andreessen Horowitz, please check out this article.   

As Practice Operations Lead, you will be responsible for overseeing the day-to-day operations of our clinic locations, ensuring efficient and high-quality care delivery, and driving operational excellence across our practice network. You will report to our Chief Operating Officer and play a crucial role in scaling our healthcare service across the country. This position offers an opportunity to define the future of obesity medicine and to make a significant impact on the lives of patients by helping them improve their overall health. 

• Clinic Operations Management:  

• Oversee daily operations of multiple clinic locations, ensuring a smooth patient experience, efficient resource utilization, and adherence to company policies and procedures 

• Develop and implement standardized operational processes across all clinic locations 

• Monitor and optimize clinic performance metrics, including patient satisfaction, wait times, and engagement 

• Staff Management and Development:  

• Recruit, train, and manage clinic staff, including medical assistants, front desk personnel, and administrative support 

• Conduct regular performance evaluations and provide ongoing coaching and development opportunities 

• Foster a positive work environment that promotes teamwork, communication, and continuous improvement 

• Patient Experience Enhancement:  

• Implement and oversee patient experience initiatives to ensure high levels of satisfaction and care quality 

• Manage patient feedback systems and develop action plans to address concerns and improve service delivery 

• Financial Performance:  

• Monitor and analyze clinic financial performance, including revenue, expenses, and profitability 

• Develop and manage clinic budgets, identifying areas for cost optimization and revenue growth 

• Collaborate with the finance team to ensure accurate billing and collections processes 

• Compliance and Quality Assurance:  

• Ensure compliance with all relevant healthcare regulations, licensing requirements, and accreditation standards 

• Implement and maintain quality assurance programs to ensure the highest standards of patient care and safety 

• Conduct regular audits and implement corrective actions as needed 

• Technology and Systems Management:  

• Oversee the implementation and optimization of practice management and electronic health record systems 

• Identify opportunities for technological improvements to enhance clinic efficiency and patient care 

• Strategic Planning and Growth:  

• Participate in strategic planning initiatives for clinic expansion and service line development 

• Collaborate with leadership to identify and evaluate new market opportunities and clinic locations 

• Support the integration of new clinics or acquired practices into the knownwell network 

• Cross-functional Collaboration:  

• Work closely with clinical leadership to ensure alignment between operational and clinical objectives 

• Collaborate with marketing and growth teams to support patient acquisition and retention efforts 

• Partner with product and technology teams to implement and optimize digital health solutions 

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; Master's degree preferred  

• 7+ years of experience in healthcare operations management in a multi-site clinic or medical practice setting  

• Strong understanding of healthcare regulations, reimbursement models, and industry trends  

• Proven track record of improving operational efficiency and financial performance in healthcare settings  

• Excellent leadership and team management skills, with the ability to motivate and develop staff  

• Strong analytical and problem-solving skills, with experience in using data to inform strategic decisions  

• Exceptional communication and interpersonal skills, capable of working effectively across all levels of the organization  

• Proficiency in practice management software, electronic health records (ideally athena), and data analysis tools  

• Experience with change management and process improvement methodologies (e.g., Lean, Six Sigma) 

We offer a competitive salary, comprehensive benefits package, and the opportunity to be part of a purpose-driven organization that is dedicated to making a positive impact on the lives of patients. If you are an ambitious and experienced design leader who is passionate about transforming healthcare and creating meaningful change, we invite you to apply and join our dynamic team. Interested in joining us? Please send us a note at hiring@knownwell.health  

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.