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Industrial Technician - PXM

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

 

Job Description

Job Position:   Industrial Technician 


Are you interested in becoming an experienced Overhead Crane Service Technician? Join Konecranes, one of the world’s largest material handling companies. We're seeking skilled individuals with electrical and mechanical expertise, comfortable working at extreme heights. Our service technicians, the heart of our industry, thrive in a safety-first environment. You'll troubleshoot 480 3-phase motors, address crane issues, and collaborate with clients and facility directors to meet service needs across the United States

Principal Responsibilities: 

  • Conduct inspections, maintenance, and repairs on electric overhead traveling cranes and hoists at customer locations.
  • Provide on-call service as part of a rotation, including after-hours support.
  • Troubleshoot electrical, mechanical, structural, and electronic issues on-site.
  • Perform post-repair audits to ensure safety features are functional.
  • Document findings and recommend corrective actions, including safety notifications to customers.
  • Consult with customers on repair and safety issues, offering recommendations for material handling improvement.
  • Produce electronic documentation using company tools, obtaining customer signatures.
  • Stay updated on industry codes and regulations (OSHA, ANSI, CMAA, HMI).
  • Complete service reports and other required documents accurately and promptly.
  • Communicate with the Field Operations Manager and Service Coordinator following established practices
  • Maintain company-issued equipment, vehicles, and assets in proper working order.
  • Operate tools, equipment, and vehicles, reporting deficiencies to the supervisor.
  • Follow established safety rules and procedures, including customer guidelines.
  • Participate in monthly safety meetings.
  • Perform other responsibilities as assigned by the supervisor. 
  • Career Development: We offer a defined career path for our Technicians to take control of their own future. Learn More, Earn More! Acquire knowledge both experientially and in formal educational settings, progressing through our Technician Leveling program. Enjoy the convenience of real-time tracking accessible through a dedicated app on your company-issued mobile device—an innovative feature facilitating continuous learning and career development.

     

Qualifications

Education: High School Diploma required. Associate degree in Industrial Electrical and/or Mechanical Technology or related field preferred or equivalent vocational/technical training and experience. 

 

Experience: Minimum one (1) year experience involving electrical troubleshooting and mechanical repair. Some electronic experience but not necessary. Prior experience with cranes is a benefit, but not required. 

 

Other Requirements: Must have and maintain a good driving record, including a valid driver's license. Must be willing to work off the ground. Can work varied overtime, as needed by customer, be available for "on call" as part of the service office rotation and be able to travel and work out of town, on occasion. 

 

Must be able to frequently lift up to 25 lbs. Must be able to lift up to 50 lbs. on a daily basis. Must be able to lift up to 75 lbs. although not on a daily basis. Must be able to lift 100 lbs. on a rare basis. This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching. This position requires occasional pushing, pulling, kneeling, and crawling. This position will be inside approximately 90% of the time and outside approximately 10% of the time. This position will be frequently exposed to heat, cold, noise and heights.  

 

Additional Information

What we offer:

 

Salary: $22 - $48 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. 

 

Company Vehicle: Our Service Technicians get a work truck and a gas card to be used for business purposes. Candidates must pass a Motor Vehicle Record (MVR) check.

 

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more!

 

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

 

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

 

Holidays: 10 paid holidays per year

 

 

 

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Average salary estimate

$72800 / YEARLY (est.)
min
max
$45760K
$99840K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Industrial Technician - PXM, Konecranes

At Konecranes, we're not just lifting heavy loads; we're lifting the spirit of our team! As an Industrial Technician in Silver City, NM, you’ll plunge into the exciting world of overhead crane servicing, becoming the backbone of our operations. Your days will be packed with troubleshooting robust 480 3-phase motors, conducting on-site inspections, and collaborating closely with clients to ensure optimal safety and functioning of their equipment. You'll wear multiple hats, from working at heights to executing hands-on repairs, always in a safety-first environment. Plus, with an opportunity to grow through our Technician Leveling program, your career trajectory is genuinely in your hands! Enjoy the autonomy of a company-issued vehicle, and become part of a supportive community that values your skillset and perspective. Konecranes stands out as a market leader, driven by a diverse workforce and a commitment to excellence. Ready to embark on this adventure? We’d love to have you join our journey!

Frequently Asked Questions (FAQs) for Industrial Technician - PXM Role at Konecranes
What are the primary responsibilities of an Industrial Technician at Konecranes?

As an Industrial Technician at Konecranes, your main responsibilities will include conducting inspections, performing maintenance and repairs on electric overhead traveling cranes and hoists, and troubleshooting various mechanical, electrical, and structural issues. You will also provide crucial on-call support and maintain detailed documentation of your services. Customer consultation and safety recommendations are key parts of your role, ensuring our clients experience top-notch service.

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What qualifications are needed to become an Industrial Technician at Konecranes?

To qualify for the Industrial Technician position at Konecranes, candidates should ideally possess a High School Diploma and an Associate degree in Industrial Electrical and/or Mechanical Technology or equivalent vocational training. A minimum of one year of experience in electrical troubleshooting and mechanical repair is also essential. While experience with cranes is beneficial, it isn't mandatory, making this role accessible for skilled individuals eager to learn.

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What does the career development program look like for Industrial Technicians at Konecranes?

Konecranes offers a structured career development program for Industrial Technicians through a Technician Leveling initiative that allows you to take control of your professional journey. You'll gain knowledge and skills both on the job and through formal learning modalities, with the convenience of real-time tracking accessible via a dedicated mobile app, ensuring that your growth is continuous and supported.

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What are the working conditions like for an Industrial Technician at Konecranes?

Industrial Technicians at Konecranes can expect a varied working environment, spending approximately 90% of time indoors, with the remaining 10% outdoors. You’ll be exposed to diverse weather conditions and must be capable of working at heights, frequently lifting weights that range up to 100 lbs. The role involves frequent physical activities like climbing, balancing, and operating various tools, all within a culture that prioritizes safety and provides periodic safety meetings.

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What type of benefits does Konecranes offer to Industrial Technicians?

Konecranes provides a comprehensive benefits package that includes a medical plan, dental and vision coverage, a 401k plan with a match from day one, and multiple types of insurance—such as travel and accident insurance. As an Industrial Technician, you will also enjoy vacation time that increases with your years of service, sick leave, and 10 paid holidays annually, fostering a healthy work-life balance.

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Common Interview Questions for Industrial Technician - PXM
What is your experience with electrical and mechanical systems relevant to an Industrial Technician role?

In answering this question, detail your background in electrical and mechanical troubleshooting, mentioning specific systems you have worked on and any relevant training or certifications. Highlight your hands-on skills and experiences, such as working on cranes or similar equipment, emphasizing problem-solving abilities.

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Can you describe a time when you had to troubleshoot a complex problem on-site?

Provide a specific example that demonstrates your analytical and technical skills. Outline the problem, the steps you took to diagnose it, the solution you implemented, and how you communicated this to your team or customers. Highlight your safety considerations in the process.

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How do you prioritize tasks when faced with multiple service requests?

Discuss your approach to prioritization, explaining how you assess urgency versus importance. Illustrate this with an example of a past experience where you effectively managed multiple tasks, showcasing your organizational skills and commitment to customer service.

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What steps do you take to ensure safety while performing your duties?

Emphasize the importance of adhering to safety protocols and best practices. Discuss your experience with safety training or meetings, and provide an example where you identified a safety hazard and successfully mitigated it, demonstrating your commitment to creating a safe work environment.

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Describe your experience with maintenance documentation and reporting.

Detail your familiarity with maintaining accurate records of service as an Industrial Technician. Explain the importance of documentation in maintaining safety standards and regulatory compliance, and share examples of how you’ve effectively completed service reports and communicated findings to supervisors or clients.

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How do you approach customer consultations regarding repair and safety issues?

Explain your communication style when discussing technical topics with non-technical clients. Provide examples of how you’ve successfully communicated complex concepts simply, built rapport with clients, and offered effective solutions tailored to their needs.

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What motivates you to work in the industrial service industry?

Reflect on your passion for hands-on work, problem-solving, and ensuring safety in operations. Share personal anecdotes that highlight your dedication to the field and how your values align with Konecranes' mission of providing exceptional customer service.

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Can you detail your experiences with overhead crane systems and any challenges you’ve encountered?

If applicable, discuss your direct experiences with overhead crane systems. Address any challenges faced, how you overcame them, and what you learned from those experiences, showcasing your technical knowledge and resilience.

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How do you ensure continuous learning and development in your role as an Industrial Technician?

Highlight your commitment to professional growth by discussing past training or certifications completed. Additionally, mention your proactive approaches such as attending seminars or keeping up with industry innovations that enhance your skills and knowledge.

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What makes you a good fit for the Industrial Technician position at Konecranes?

Summarize your relevant experience, qualifications, and personal attributes that align with Konecranes’ values and the role’s demands. Highlight your teamwork, adaptability, and commitment to safety, ensuring that your response resonates with the company’s mission and culture.

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Full-time, on-site
DATE POSTED
January 13, 2025

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