Emotional Wellbeing Practitioner II (Adults)

Role Title: Emotional Wellbeing Practitioner - Adults

Reports to: Team Manager

Location: Remote - Must be UK based

Full-time up to 35 hours per week

Part-time minimum 26 hours per week 

End Date: 16/12/24

Start date - 27/1/25

*This position is fully remote and our weekday working hours are between 12.00pm to 10pm and Saturday/Sunday working 4.00pm to 10.00pm*

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective 

To offer digital emotional wellbeing support to adults, and to moderate service user content to ensure the online community is a safe and confidential environment 

Main Responsibilities:

Offering digital emotional wellbeing support to CYP

• Providing text-based online support and advice to adults
• Assessing and management of risks and needs of each person you speak to 
• Appropriately signposting and referring

Moderation of service user submitted content, journals and goals

• Moderating service user submitted content following policies and procedures
• Assessing and initial risk management of  content, journals and goals
• Performing all duties in line with relevant compliance, safeguarding, legal requirements and internal policies.

Clinical Administration

• Maintain accurate case notes and records using Kooth systems and processes
• Maintain accurate information about shift duties and activity via the rota system.
• Liaise with other professionals around safeguarding issues and concerns.

Attending clinical and management supervision and meetings

• Attend and effectively contribute to clinical supervision and other clinical support 
• Commit to our mandatory in-house training and continuing professional development.
• Attend and effectively contribute to team meetings and organisational meetings. 
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Essential

• Degree in a relevant subject such as youth work, social care, mental health nursing, counselling, social work, psychology or equivalent professional qualification
• Or qualified by experience with significant demonstrable professional training in Mental Health support and engaging people around emotional well-being or mental health difficulties
• Working knowledge and understanding of safeguarding and protection policies and legislation

Desirable

• A relevant professional mental health qualification and demonstrable experience
• Ongoing specialist training in Mental Health
• Suicide Prevention and Self-Harm Mitigation Training
• Safeguarding and risk management interventions training
• Training In Child/Adult Protection

Personal and Clinical Skills

• A willingness to learn and keep up to date with mental health research, issues and theories around psychological change
• A belief that clinical outcomes matter and have to be measured
• Exceptional time management skills and the ability to manage your own clinical caseload and all administrative tasks involved, in addition to having the ability to communicate effectively with teams via online communication platforms
• Sensitivity and understanding of the social, environmental, and economic factors that impact people’s mental health
• Be resilient, empathetic, and mentally equipped to help people that may present in distress
• Ability to work as part of a team to build something really special in line with our mission statement
• A clear understanding of issues pertaining to equality, diversity, and inclusion and how an awareness of these informs your practice
• Experience and ability to work collaboratively across multi-disciplinary teams
• You are available for a minimum of 24 hours per week comprising 4, 6 or 8 -hour shifts per day - which are spread across afternoons, evenings, and weekends.
• The ability to work remotely with a good broadband connection installed in your home/place of work, a comfortable and safe home working setup, alongside a competent and confident use of technology.

Working Hours:

We offer contracts of 26 or 35 hours a week (35 hours is full-time).

The service runs from 12pm to 10pm (Mon - Fri) and 6pm - 10pm (Sat - Sun), therefore all rota options will sit within our opening times and will include weekend working (Saturday 5-10pm)

Shifts consist of 6 hour and 8 hour shifts.

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience £23,933 - £25,756 (full-time equivalent) p/a pro-rata if part-time

2. Generous Annual Leave

Enjoy 36 days of annual leave, including public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

9. Clinical Supervision and in-house clinical support

All all paid for and monthly

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include an enhanced DBS check.