Senior Technical Business Partner

We are seeking a highly skilled and experienced Senior Technical Business Partner to join our team. This role is pivotal in ensuring the seamless integration and alignment of our Digital Workplace initiatives with our overall firm technology strategy. The ideal candidate will have a deep understanding of Microsoft 365 (M365), excellent communication skills, and a strong background in understanding how the company is structured, particularly within KPMG’s network and federated IT systems. This role calls for excellent senior stakeholder management skills.

Key accountabilities

30 % Build Rapport - Maintain regular touch points with our network of member firms and global functions to ensure Digital Workplace captures and understands key requirements from end-users. Relationships are expected to be built and maintained at CIO, CTO and Digital Workplace Lead level.

Manage Stakeholder Network - Identify potential stakeholders, analyze their expectations, and develop strategies for managing stakeholders and their expectations.

Client Needs - Find out and clarify the client's requirements and what factors will influence their buying decision. This ranges in complexity from asking some standard questions to gathering complex data from a variety of sources inside and outside the client business, then analyzing findings to define and agree on a statement of client requirements to enable offering the right sales proposition.

Manage Client Challenges - Navigate conversations in which the client is frustrated or unhappy with the organization.

Strengthen Connections - Connect with clients to strengthen the relationship, meeting needs through positive client experiences.

Commercial Acumen - Demonstrate understanding of the business environment and objectives in developing solutions.

20% Digital Workplace Roadmap - Create, understand and communicate the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation, ensuring effective mutual buy-in to the steps of implementation and benefits of the technology. Work with Digital Workplace Product Owners to effectively communicate key product updates and enhancements.

20% Product Communities - Support the structure and facilitation of product communities to assist product owners in ensuring member firms are fully invested and informed about product roadmaps, plans, issues etc.

20% Product Best Practices - Work with Product Owners to articulate best practice usage of tool sets.

Ensure we are getting maximum return on M365 investment in terms of user awareness

10% Continuous Improvement - Enhance product and operational processes to streamline efficiency, boosting performance and productivity for our teams and customers. Evaluate operational performance against plan, create new ideas, and make suggestions for improvements and changes to ensure continuous improvement in performance over time.

About KMPG International

Together with more than 273,000 colleagues in 143 countries throughout our member firms, people at KPMG imagine big ideas and bring solutions to life for clients both big and small. A role with KPMG International will open a world of opportunity in your career.

KPMG International helps set the strategy and protects the reputation of this global organization of independent professional services firms providing Audit, Tax and Advisory services. We deliver value to our member firms and drive positive change in the communities we serve. By joining us you will gain a unique understanding of how a global organization operates and work on projects that impact the whole organization. From setting standards and best practices to developing innovative tech- enabled solutions for clients, you'll be part of a global team changing the way our business operates. We look forward to welcoming you to our team.

About this Global Group 

The core services provided by Global Technology & Knowledge are more crucial than ever to our future, as we enable KPMG’s digital transformation, provide trusted technology services, ensure security across the network and accelerate our Collective Strategy.

Our ways of working are based on the principles of customer-centricity, communities of expertise, an optimized delivery model, flexibility, a culture of empowerment, and fulfilling careers.

We are organized under five new ‘domains’: Technology Portfolio Delivery, Global Enterprise Technology, Technology Strategy & Blueprint, Global Information Security Group and Business Operations.

This is an exciting time for us as we continue to drive technology excellence at the heart of Collective Strategy v3.0, and our GT&K colleagues all play a pivotal role in making this a success.

About this team

KPMG’s Digital Workplace works with our network of member firms and global functions to ensure that we are providing our partners and staff with the appropriate digital platform for communication, productivity and collaboration for a globally consistent and inclusive employee experience, whether remote or working in the office. The Customer Experience team helps customers to integrate new workplace technologies, understand the benefits of adoption and ensure individuals effectively use the tools through training and community frameworks.

• Minimum 8 years of experience in IT in as a technical advisory or consultant working with Cloud technologies and being a specialist in Microsoft 365.
• Bachelor's degree from an accredited college/university or equivalent work experience.
• 8+ years of experience of working with M365 suite of services including SharePoint Online and Power Platform.
• 8+ years of experience in a large enterprise with an established track record of leading, identifying and addressing business requirements in all aspects of Product/Service design and delivery.
• Experience in consultative/complex technical deployment projects managing various stakeholder relationships to get consensus on solution/projects.
• Drives Results - consistently achieving results, even under tough circumstances.
• Holds yourself and others accountable to meet commitments.
• Building partnerships and work collaboratively with others to meet shared objectives.
• Anticipate and adopt innovations in business-building digital and technology applications.
• Drive quality and optimize work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Develop people to meet both their career goals and the organization’s goals.
• Experience in building technical and business relationships with senior executives.
• Knowledge and experience of Microsoft licensing is a strong plus.
• Experience in Agile methodologies is a strong plus.
• Some prior experience of working as a Product Owner or in support of the role with familiarity of a product lifecycle is a strong plus.
• Experience of working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships.
• Understanding of Azure technologies is preferable.
• Outstanding verbal/written communication (English), collaboration, facilitation, influencing, and negotiation skills, influencing and negotiation skills required.

KPMG offers you a lot of opportunities to develop yourself in a field of expertise that is becoming increasingly important. What to expect:

• A competitive salary with attractive fringe benefits, including profit distribution, a fixed expense allowance and a work-from-home allowance.
• 30 vacation days (on a full-time basis) and the option to buy more days or sell your vacation days.
• At KPMG, we believe in the power of collaboration and social commitment. You work together with colleagues who share the same passion for IT and security, and we regularly organize team outings and volunteer work.
• Opportunities for professional and personal growth, with access to training sessions, courses and coaching.
• A modern workplace with flexible work tools and arrangements, such as a laptop and iPhone that you can also use privately.
• Customized mobility solutions, such as a lease car or NS Business Card.
• A strong focus on vitality, with access to fitness facilities and vitality programs.