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Digital Enablement Manager

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Digital Enablement Manager to join our Digital Nexus technology organization. This is a remote work opportunity.Responsibilities:• Oversee Digital Enablement activities, involving the definition, development and execution of all resources required to support the full enablement of the Digital capability by the target audience, involving coordination with technical, risk, legal, and security team leads, and fully understand the digital capability being enabled• Execute and monitor the program communications plan to tell a compelling story to drive adoption; prepare all communications materials and campaigns as per set review and approval process and turnaround deadlines; ensure timely distribution and delivery via various approved communications channels, as per set timelines while driving alignment across various stakeholders• Ensure compliance with KPMG and Digital Nexus brand guidelines; maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; design and implement learning strategies and programs to enhance digital literacy and adoption among employees such as organizing training sessions, workshops, and creating educational materials• Engage with key stakeholders to understand their needs and ensure their active participation in the transformation process; develop and maintain strong relationships with project stakeholders, corporate communications, and other professionals to ensure alignment of messaging and processes• Create and implement adoption strategies to ensure the successful uptake of new technology tools and processes; conduct change impact and readiness assessments, developing adoption plans, and monitoring the effectiveness of these initiatives• Establish and track key performance indicators (KPIs) to measure the success of digital enablement initiatives; use data-driven insights to continuously improve strategies and outcomesQualifications:• Minimum five years of recent experience in leading strategic communications related to project and products as well as with leveraging change management methodology and applying as appropriate for the business environment• Bachelor's degree from an accredited college or university is preferred• Writing experience in marketing and/or communications for Technology products/OCM teams/User background; understanding of technical capability or willingness to test and learn• Experience with project management approaches, tools, and phases of the project lifecycle; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans.• Demonstrated exceptional written, verbal, presentation and editorial skills with keen attention to detail with ability to think creatively, out of the box• Ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; some travel may be required• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visaKPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.Follow this link to obtain salary ranges by city outside of CA:https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6837S_9_24KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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What You Should Know About Digital Enablement Manager, KPMG US

Are you ready to take your career to the next level with KPMG as a Digital Enablement Manager? Located in the vibrant city of Chicago, IL, this exciting remote opportunity allows you to be at the forefront of our Digital Nexus technology organization. In this role, you’ll oversee all Digital Enablement activities, working closely with various teams to define, develop, and execute resources that support our digital capabilities. Your creativity will shine as you create engaging communications that drive adoption of new technologies while ensuring alignment across all stakeholders. You’ll also have the chance to design and implement training programs to enhance digital literacy among our employees. As you engage with key stakeholders to understand their needs, your influence will help to foster a collaborative transformation process. You will be tasked with establishing key performance indicators to measure the success of these initiatives, using data-driven insights to continuously enhance our strategies. KPMG truly values individual development and offers an inclusive environment that promotes innovation, ensuring that your ideas and efforts make a real impact. If you have at least five years of experience leading strategic communications and are passionate about digital transformation, we would love for you to join us!

Frequently Asked Questions (FAQs) for Digital Enablement Manager Role at KPMG US
What are the primary responsibilities of a Digital Enablement Manager at KPMG?

As a Digital Enablement Manager at KPMG, your primary responsibilities will include overseeing digital enablement activities, executing a comprehensive communications plan to promote digital adoption, and ensuring compliance with brand guidelines. You'll also design learning strategies to enhance employee digital literacy and engage with key stakeholders to facilitate an effective transformation process.

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What qualifications are needed to apply for the Digital Enablement Manager position at KPMG?

To qualify for the Digital Enablement Manager role at KPMG, candidates are preferred to have a Bachelor's degree and a minimum of five years of experience in strategic communications and change management. Strong writing skills in marketing or communications for technology products, as well as project management experience, are also crucial for success in this position.

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How does KPMG promote digital literacy among employees in the Digital Enablement Manager role?

KPMG promotes digital literacy through the Digital Enablement Manager by designing and implementing tailored learning strategies such as workshops and training sessions. This role focuses on creating educational materials that aim to enhance employees' understanding and effective use of new technologies across the organization.

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What does the work environment look like for a Digital Enablement Manager at KPMG?

The work environment for a Digital Enablement Manager at KPMG is largely remote, providing flexibility and a supportive culture that encourages individual development. You will collaborate with various teams and stakeholders virtually while contributing to meaningful digital transformation projects within an inclusive and innovative atmosphere.

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What are the key performance indicators for a Digital Enablement Manager at KPMG?

Key performance indicators for a Digital Enablement Manager at KPMG include metrics related to the adoption rates of new digital tools, effectiveness of training programs, stakeholder engagement levels, and overall success in achieving digital transformation objectives. These insights are crucial for driving ongoing improvements and strategic alignment within the organization.

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Common Interview Questions for Digital Enablement Manager
What experience do you have in managing digital transformation initiatives?

In answering this question, highlight specific projects you’ve managed that involved digital transformation. Discuss your role, the methodologies you used, and the impact of these initiatives on the organization’s efficiency and employee adoption of new technologies.

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Can you describe your approach to stakeholder engagement?

When discussing your approach to stakeholder engagement, emphasize the importance of understanding their needs and fostering relationships. Share examples of how you've successfully engaged different stakeholders in past projects, ensuring their active participation and buy-in.

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How do you measure the success of digital enablement initiatives?

Mention the key performance indicators you've used in past roles to assess success. Discuss a mix of qualitative and quantitative measures, such as user adoption rates, employee feedback, and overall productivity improvements resulting from digital initiatives.

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What strategies do you use to promote digital literacy within an organization?

Discuss various strategies such as designing tailored training programs, utilizing engaging communication materials, and hosting workshops. Sharing real-world examples of successful initiatives will highlight your effectiveness in promoting digital literacy.

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How do you stay updated on the latest digital tools and trends?

Talk about your commitment to continuous learning, which could include regular industry research, attending relevant webinars or conferences, and engaging with professional networks. This shows your awareness of the importance of staying current in the field.

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Describe a challenge you faced in a previous digital enablement project and how you overcame it.

Share a specific example where you faced a significant challenge, detailing how you approached the problem, the solutions you implemented, and what you learned from the experience. This demonstrates your problem-solving capabilities.

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How do you ensure compliance with brand guidelines in digital communications?

Explain your process for creating communications that adhere to brand guidelines, such as conducting thorough reviews and collaborating closely with the marketing team. Discuss your experience with maintaining standards and ensuring consistency in messaging.

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What tools or methods do you prefer for project management in digital enablement initiatives?

Talk about specific project management tools you have used, such as Trello, Asana, or others, and how these tools facilitate communication, task tracking, and resource management. Describe how effective project management has led to successful outcomes in past initiatives.

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How do you handle feedback on digital initiatives from stakeholders?

Discuss your open-mindedness towards feedback and the importance of addressing concerns raised by stakeholders. Sharing examples of how you’ve effectively implemented feedback to improve initiatives will exhibit your adaptability and focus on continuous improvement.

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What techniques do you use for effective communication in a remote work environment?

Mention techniques such as regular virtual meetings, leveraging collaboration tools like Slack or Microsoft Teams, and clear, concise communication. Highlight how you've maintained strong relationships and productivity in remote settings.

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KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. With 90 offices and more than 29,000 employees and partners throughout the US, we’re leading the industry in new ...

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Full-time, remote
DATE POSTED
December 20, 2024

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