Senior Associate, Account Operations

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Senior Associate, Account Operations to join our Growth and Strategy organization.Responsibilities:• Work in collaboration with the account team leadership to support operational functions of the account; build out and implement account processes to meet business operational needs and ensure account compliance with client requirements; focus on mitigating risks on the account by ensuring adherence to the client MSA, regulatory, and compliance requirement; own operational processes on the account, implementing workflow improvements to achieve operational excellence• Take responsibility for the following which includes but are not limited to account strategy and business development, account reporting, MSA compliance requirements, member firm requirements, operational excellence, team organization, collaboration, and communication• Partner with account leadership to standardize operational processes and implement enhancements; assist with the implementation and integration of client Vendor Management Systems (VMS); provide direction/oversight to junior Account Operations (AO) resources to ensure effective operations, collaboration, and information sharing; manage Contractor Labor Programs; coordinate responses to member firm inquiries• Leverage appropriate firm tools and resources for accurate and timely reporting; manage account reporting to include pipeline, financial planning, engagement tracking, and responses to client requests for information; coordinate response to other required KPMG or client-required reporting; build and maintain relationship with client vendor management and/or procurement function to optimize contracting; train and supervise work of onshore and offshore resources• Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); ensure compliance with MSA requirements (Information Protection Plan, Web Controls, and so on); facilitate responses to client requests, audits, and risk assessments; assist with risk management activities• Contribute to new account team onboarding, onboarding collateral creation, and collaboration platform maintenance; ensure business continuity of the account processes and resourcesQualifications:• Minimum five years of recent experience in one or more business related areas including financial and data analysis, project management, and business operations management• Bachelor's degree from an accredited college/university in business administration, finance or related field; master's degree from an accredited college/university preferred• Experience in the end-to-end account operations processes management is preferred; familiarity with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred• Excellent communication, interpersonal, organizational, problem solving, and analytical skills with an ability to proactively manage upwards; strong project management skills with the capability to manage concurrent projects, prioritize multiple tasks, and apply proactive and creative approach leveraging firm tools and resources• Solid critical thinking and issue resolution skills, with a drive to tackle complex challenges and offer effective solutions; deep understanding of different business functions and engage, as needed; able to assess end-to-end processes, identify gaps, propose solutions, and oversee implementation• Effective time management skills and aptitude to effectively manage stakeholder expectations and delegate as well as to exercise independent judgment to make day-to-day decision; great presentation skills with capacity to summarize and analyze large data sets for leadership review; proficient in Microsoft Office and data analysis/reporting in Excel is required• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.Follow this link to obtain salary ranges by city outside of CA:https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=4114_9_25KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.