Landlord Relations Coordinator

The Team

We are seeking a Landlord Relations Coordinator to join American Tower’s U.S. Tower division’s Land Management team. The team interacts with landlords and resolves issues and answers questions posed by both them and employees from various departments. Day to day you will assist with administering the team’s daily functions. As a Landlord Relations Coordinator your focus will consist of answering and redirecting a high volume of calls and triaging the team’s incoming email queue, including forwarding work requests to the appropriate internal teams. You will receive, open, and distribute substantial amounts of mail and respond to certain non-tower-related inquiries.

What You Need To Succeed

• Bachelor’s degree or equivalent work experience preferred.
• Between 1–2 years of call center or other relevant experience.
• Administrative experience in a fast-paced office environment strongly preferred.
• Excel, Oracle, and Salesforce experience preferred.
• Effective written and verbal communication, including active listening and a professional phone presence.
• Customer focus and adaptability to different personality types.
• Strong time management and organizational skills; ability to accomplish multiple tasks within agreed upon timeframes in a very fast-paced environment.
• Self-motivated; able to work both independently and with a team.

What You Can Offer Us

• Answer a high volume of incoming calls, understand customers’ inquiries, and research, respond, and/or forward to the appropriate team members for resolution.
• Receive, log, sort, redirect, and scan into Salesforce a large volume of incoming mail and e-mail correspondence and forward to the appropriate teams within one business day of receipt.
• Scan and upload leases, amendments, renewal notices, landlord notification letters, vendor changes, and other correspondence.
• Other duties as assigned.