Customer Service Specialist (Construction Industry Experience)

Position Overview:

We are seeking an experienced Customer Service Specialist with a strong background in the construction or industrial/manufacturing industry to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client relationships, and ensuring a high level of customer satisfaction. This role requires an understanding of the industry-specific needs and challenges, along with the ability to communicate effectively with a wide range of customers.

Hours: Monday-Friday 8am-5pm

• Customer Support:
• Provide prompt and professional responses to customer inquiries via phone, email, and other communication channels.
• Address customer concerns, troubleshoot issues, and escalate complex problems to the appropriate departments.
• Order Management:
• Process customer orders, ensure accuracy, and monitor the order fulfillment process.
• Coordinate with production, shipping, and logistics teams to ensure timely delivery of products.
• Communicate order status updates and any potential delays to customers.
• Client Relationship Management:
• Build and maintain strong relationships with key customers in the construction or industrial/manufacturing sectors.
• Understand customer needs and provide tailored solutions to meet their requirements.
• Follow up on customer feedback and ensure continuous improvement in service delivery.
• Documentation & Reporting:
• Maintain accurate records of customer interactions, transactions, and feedback in the CRM system.
• Prepare regular reports on customer service activities, including metrics on response times, issue resolution, and customer satisfaction.
• Industry Knowledge:
• Stay updated on industry trends, product knowledge, and best practices in the construction or industrial/manufacturing sectors.
• Leverage industry insights to provide informed advice and recommendations to customers.