IT Help Desk Technician

This role is fully on-site in Baltimore MD. This position is a 6 month contract-to-hire with the salary range $28-30/hr

Job Summary: We are seeking a dedicated and customer-oriented Help Desk Support Technician to join our IT team. The ideal candidate will be responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. This role requires excellent problem-solving skills, a strong technical background, and the ability to communicate effectively with users of varying technical proficiency.

Key Responsibilities:

- Respond to user inquiries and provide technical assistance via phone, email, or in-person.

- Diagnose and troubleshoot hardware, software, and network issues.

- Install, configure, and maintain computer systems, software, and peripheral devices.

- Manage and resolve support tickets in a timely and efficient manner.

- Provide training and guidance to end-users on system usage and best practices.

- Document technical issues, resolutions, and processes in a clear and concise manner.

- Collaborate with other IT team members to resolve complex technical problems.

- Assist in the deployment of new technologies and system upgrades.

- Monitor and maintain IT infrastructure to ensure optimal performance.

- Follow established IT policies and procedures to ensure compliance with company standards.

Qualifications:

- 5-10 years related work experience

- Experience with M365/Windows environments