Legal Collections Specialist - Mostly Remote

Responsibilities:

Collections Management: Handle a portfolio of delinquent accounts, initiating contact with debtors to negotiate payment arrangements and settlements.

Legal Process: Prepare and file necessary legal documents, such as demand letters, liens, and lawsuits, to pursue legal action against delinquent accounts. Work with attorneys and court personnel to facilitate the legal collection process.

Negotiation: Negotiate payment plans and settlements with debtors, balancing the company’s financial interests with legal and ethical considerations. Use persuasive techniques to secure payments and resolve outstanding debts.

Compliance: Ensure all collection activities comply with federal, state, and local laws, including the Fair Debt Collection Practices Act (FDCPA) and other relevant regulations. Maintain accurate and detailed records of all collection activities.

Communication: Communicate effectively with debtors, attorneys, court officials, and internal stakeholders. Provide regular updates on the status of collections and legal actions.

Documentation: Maintain comprehensive and accurate records of all collection efforts, legal actions, and communications. Prepare reports and summaries for management review.

Investigation: Conduct thorough investigations to locate debtors and assess their financial situation. Utilize skip tracing tools and techniques to find current contact information.

Court Representation: Represent the company in small claims court and other legal proceedings as needed. Provide testimony and evidence to support the company’s claims.

Policy and Procedure Development: Contribute to the development and improvement of collection policies and procedures. Identify areas for process improvement and implement best practices.

Customer Service: Handle debtor inquiries and disputes in a professional and respectful manner. Provide clear and accurate information regarding account status and payment options.

Qualifications:

Associate’s or Bachelor’s degree in Business, Finance, Legal Studies, or a related field.

3+ years of experience in collections, preferably in a legal or financial services environment.

Strong knowledge of legal collection processes, regulations, and compliance requirements.

Excellent negotiation and communication skills.

Ability to handle sensitive and confidential information with discretion.

Proficiency with collections software and tools.

Strong organizational and time management skills.

Ability to work independently and as part of a team.

Knowledge of skip tracing techniques and tools.

Experience representing a company in court is a plus.