Job details

Law Enforcement Response Specialist

As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

Join Turo as a Law Enforcement Response Specialist supporting our vibrant collection of car hosts and guests who inspire and fuel us every day. In this role, you will be responsible for supporting and executing processes critical to ensuring the safety and security of the Turo community and marketplace.

We are looking for a team-oriented Law Enforcement Response Specialist to join our Global Trust & Safety Team at Turo. You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal Law Enforcement Response Team Specialist has superb judgment, excellent communication skills, and a keen eye for details.

This position will be based in Phoenix and reports to our Manager, Trust & Safety in our Phoenix, AZ office. This is not a remote position and interested parties must reside in the Phoenix area at time of accepting any offer.

What you will do

Law Enforcement Response Team (LERT) is part of the Global Trust & Safety organization. As a Law Enforcement Response Specialist, you will be responsible for analyzing and addressing time-sensitive legal process from domestic and international law enforcement agencies while protecting user privacy
Ensure that all law enforcement requests are analyzed and processed in compliance with applicable law, our Terms of Service, and our law enforcement guidelines
You will work on a global and cross-functional team to ensure safety and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensure the highest levels of safety
Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
Collaborate with cross-functional internal teams such as Legal and Operations to deal with issues concerning safety, privacy, and data disclosure
Ensure operational excellence while upholding high quality, speed, and accuracy in your work
Gather and analyze relevant data to improve internal processes and consistently communicate with stakeholders.
Draft internal documentation, workflows, and procedures concerning safety and data disclosure
Keep accurate records and clearly articulate operational decisions
Participate in trial appearances as Turo's Custodian of Record which may require some travel
Open to a four-day work week

Your profile

1-2 years of related work experience in Operations, Trust and Safety, Law Enforcement, or equivalent environment
Familiarity with law enforcement and various forms of legal requests such as subpoenas, court and production orders, and search warrants
Superb and dynamic communication and interpersonal skills
Commitment to high responsiveness and availability, strong ability to prioritize
Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.
You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to Turo's mission and core values
BA/BS or work equivalent required
Fluency in English, Spanish, and/or French is a plus
This position is not remote-based and reports to our Phoenix Office

The Phoenix base salary target range for this full-time position is $55,000-$60,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

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Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
$2,000 Learning & Development stipend to invest in your professional development
$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program
$100 USD Monthly Turo travel credit
Cell phone, internet and Fringe benefit stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities
Bi-annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world's largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.

About Turo

Turo is the world's largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.