Job details

Customer Success Specialist

Lawmatics is seeking a motivated Customer Success Specialist in San Diego, CA, to join our team and support our expanding customer base. Ideal candidates are passionate about assisting others, have a keen eye for detail, and possess strong troubleshooting skills.

Skills

Excellent written/oral communication
Proficiency in Microsoft Office and Excel
Strong technical troubleshooting skills
Organizational management skills
Out of the box problem-solving skills
Optimistic personality with relationship-building ability

Responsibilities

Become a Lawmatics platform superuser
Provide delightful customer experiences
Troubleshoot complex issues
Collaborate with internal teams
Assist in building out help resources
Provide feedback on product improvements
Test new features and functionality

Benefits

Competitive salary
Health benefits
Flexible work environment

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By Lawmatics

Our mission is to enable lawyers to delight their clients at every step of the client journey through software solutions designed to be powerful and easy to use.

4 jobs

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Software Development

TEAM SIZE