Job details

Polish Speaking Customer Service for One of the Big Five IT Companies - Remote i

The House of Mercier is thrilled to present an exciting opportunity for a Polish Speaking Customer Service Representative for one of the Big Five IT Companies, with the flexibility to work remotely. In this role, you will provide exceptional support to Polish-speaking clients, addressing their inquiries, technical issues, and assisting them with IT products and services. If you have a strong passion for technology and a dedication to customer satisfaction, this is the perfect opportunity to advance your career while working from the comfort of your home!

Responsibilities

Offer outstanding customer service to Polish-speaking clients via phone, email, and chat, handling inquiries related to IT products and support.
Assist customers with troubleshooting technical issues and provide step-by-step guidance.
Document customer interactions thoroughly and follow up on unresolved issues to ensure timely resolution.
Collaborate with internal technical teams to escalate and address complex technical problems effectively.
Stay informed about the company's IT solutions, services, and industry trends to provide accurate information to customers.
Achieve and exceed performance metrics related to customer satisfaction and service response times.
Participate in ongoing training and development to stay current with product updates and best practices in customer service.

Fluency in Polish and English, both written and spoken.
Experience in customer service, particularly in the IT sector, is an advantage.
Excellent communication and problem-solving skills.
Technical proficiency and a strong interest in IT solutions and services.
Ability to work independently in a remote environment while managing time effectively.
Strong organizational skills and attention to detail.
Flexibility to work various shifts, including evenings and weekends when required.