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Lead Manager, RPS Client Services

There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us.
Role Summary
Manages a small to medium-sized Client Administration team responsible for providing high-quality operational and administrative support to clients. Responsible for ensuring that good client relations are maintained and that client plans are operating efficiently and effectively.
Responsibilities:
  • Ensures team follows operational and administrative processes. Analyzes trends and recommends process enhancements to improve team performance.
  • Acts as an escalation point for complex problems that less experienced resources cannot solve. Provides input into decision-making processes.
  • Communicates with clients and prospects to support their operational and administrative needs and ensure high client satisfaction. Communicates any significant client issues with their relationship managers.
  • Tracks and reports on team deliverables. Coaches and guides assigned staff on improving the execution of security and business continuity activities and achievement of goals. Manages staff development and talent management processes. Coaches and counsels staff, determines staffing and compensation recommendations, and participates in hiring and termination decisions.
  • Provides subject matter expertise and leadership support for business initiatives. Drives adoption and execution of business initiatives.
Qualifications:
Required:
  • Bachelor's degree or the equivalent combination of education and relevant experience AND
  • 5+ years of total relevant work experience
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for remote work up to two days a week.
Base salary range for the primary location of:
Colorado Springs, CO$84,500.00 - $145,000.00 USD
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. Salary range disclosure as required by sb1162 when hiring in California, sb19-085 when hiring in Colorado, and S9427A when hiring in New York.
Commitment to Diversity, Equity, and Inclusion:
We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day.
Benefits: We invest in our people through a wide range of programs and benefits, including:
  • Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
  • Flexible and remote work opportunities
  • Health care benefits (medical, dental, vision)
  • Tuition assistance
  • Wellness programs (fitness reimbursement, Employee Assistance Program)
Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
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CEO of T. Rowe Price
T. Rowe Price CEO photo
Robert W. Sharps
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T. Rowe Price is a global leader in investment management, committed to helping people and companies achieve their long-term financial goals for more than 85 years. The company is headquartered in Baltimore, Maryland, with more than 7,500 associat...

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DATE POSTED
June 23, 2023

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