Lead Services Consultant

The Team:

Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement, and support expertise

The Role:

As a Lead Services Consultant, you lead our agile project teams to accelerate our customers’ digital transformation and drive Celonis’ international expansion. You identify our customers’ strategic priorities, define technical and business requirements, and lead your project team towards developing data-driven process insights and actions to ensure that customers receive maximum value. You will become an expert in all kinds of company processes such as Finance, Order Management, Procurement, Warehouse Management, Customer Service, Production, e-Commerce, Opportunity Management, Supply Chain Management. You ensure that your team delivers the agreed scope on time. You always leverage the newest features and functionalities of the Celonis software, such as Process Analytics, Execution Apps, Process Automation, Real Time Data Ingestion, Task Mining and Machine Learning.

The work you’ll do:

• Conduct technical and business workshops to translate our customers' strategic objectives into high-impact Celonis use cases
• Lead and drive the Celonis implementation project to ensure the optimal solution to tackle the defined use cases (Data modelling, SQL data transformations, Process analysis building, KPIs building)
• Design and implement innovative analyses and execution apps and enrich them with Machine Learning algorithms (Python) or Task Mining to make the customer’s processes transparent and automated
• Analyze the data to identify process inefficiencies and understand the root causes to jointly suggest approaches to overcome them
• Quantify the business and financial potential and present the most relevant KPIs to the management
• Conduct value creation workshops and align measures to improve process inefficiencies
• Manage customer expectations and project planning
• Set the foundation of the path to value to make the long-term customer success journey happen

The qualifications you need:

• 8+ years relevant working experience in IT-Consulting, Solution/Data Consulting or Process Improvement/Excellence Consulting, within Software Vendors, Consulting firms or System integrators
• Demonstrated ability to translate business requirements into technical solutions (Data models)
• You are knowledgeable of data related languages (SQL required, other programming languages such as Python are a plus)
• A strong appetite for value driven approaches (KPIs definition, business case calculations, value realization approaches) and Data topics (Big Data, Data Mining, and Process Mining)
• General understanding of companies business processes and related financial metrics and are willing to learn in this area. Knowledge of standard ERPs (SAP and related business processes such as Order-to-Cash or Procure-to-Pay) is a strong plus
• Willing to develop a strong expertise on our solution through a continuous learning approach
• Strong consulting skills and enjoy interacting with various customers (Business workshops up to solution demonstrations)
• Excellent analytical skills, well-organized and you are known for being a quick learner
• Fluency in Italian and English
• Bachelors or Masters in: Technology Management, Business Informatics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics or a comparable degree program

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more)
• Great compensation and benefits packages (stock options, Gympass membership, retirement plan, generous time off, family leave from day one, and more)
• Mental well-being support (LifeWorks Employee Assistance Program, mindfulness tools, virtual events, and more)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Business Resource Groups to help you feel connected, valued and seen (Black@Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future