Empower the Individual Through Crypto
Gemini is a crypto exchange and custodian that allows customers to buy, sell, store, and earn more than 30 cryptocurrencies like bitcoin, bitcoin cash, ether, litecoin, and Zcash. Gemini is a New York trust company that is subject to the capital reserve requirements, cybersecurity requirements, and banking compliance standards set forth by the New York State Department of Financial Services and the New York Banking Law. Gemini was founded in 2014 by twin brothers Cameron and Tyler Winklevoss to empower the individual through crypto.
Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we want to help you buy, sell, and store your bitcoin and cryptocurrency. Crypto is not just a technology, it's a movement.
At Gemini, our mission is to empower the individual and that includes giving our employees flexibility of choice — our Office Optional Policy allows employees to choose to work from one of our physical locations or from home.
Select roles that are location-specific will still be eligible for flexible schedules.
The Department: Design
Our team actualizes Gemini’s mission by designing best in class products and brand experiences. In Design, we think comfort zones are the enemy of creativity. Our team blends beauty with tech to create a world-class product interface for our exchange. We are inspired by design, fueled by data, and obsessed with the user, both retail and institution. Our work is simple, engaging, effective and cohesive.
The Role: Lead, UX Research
Join a dynamic and tight-knit team of UX designers, visual designers, product managers, front end and mobile engineers to expand and codify Gemini’s digital identity. As a UX Researcher, you live and breathe the user experience; guided by data and business objectives. You will be an advocate for the people who use our products as well as the teams that build them. This role reports to Gemini’s Creative Director and is part of the Design leadership team.
You have experience delivering high-quality research with measurable business value. You must become a trusted, strategic partner to product stakeholders, including articulating the integral role of research to the business.
Responsibilities
Collaborate and partner with product execution teams to understand product objectives, identify research questions, and translate those to in-person and remote usability studies, user interviews, and surveys
Scope, design and execute studies that uncover user behavior and attitudes, using the right methodology and measurement techniques
Analyze, interpret, and socialize research insights that help shape our product strategy.
Be a thought leader in user research and help educate the product team on research best practices
Responsible for developing UX Research artifacts such as proposals, moderator guides, and research reports
Assist in developing an accessible and intuitive UX research archive
Serve as a source of user knowledge for the organization
Qualifications
Bachelor’s degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience.
8-10 years of relevant work experience within User Experience, HCI, applied research setting, and/or product research and development
Experience with consumer products and or fintech products
Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
Experience building and setting research strategy that connects with business strategy
Track record of communicating user research findings with cross functional partners to drive impact
Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
It Pays to Work Here
We take a holistic approach to compensation at Gemini, which includes:
Competitive Compensation and Profit-Sharing Equity
Flexible vacation policy
Retirement Plan Matching
Generous Parental leave
Comprehensive health plans
Training and professional development
Gemini is a leading cryptocurrency exchange and custodian bank founded in 2014 by Cameron and Tyler Winklevoss. We support trading in more than 120 cryptocurrencies and have our own currency, the Gemini stablecoin.
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