Training & Documentation Team Lead - Customer Service (Full remote within Spain)

We are looking for a highly motivated, team-oriented and helpful Training & Documentation Team Lead with proactive approach who will have a direct impact on our product, our users, our organization and shaping our future.

The Training & Documentation Team Lead is a strategic leader responsible for driving organizational effectiveness through exceptional training and knowledge management initiatives. This role will play a pivotal part in ensuring that employees are equipped with the necessary skills, knowledge, and tools to excel in their roles and contribute to the organization's long-term success.

A little bit about us

Leadtech has been fostering and developing innovative digital businesses across several industries since 2009. It has since then expanded to a team of over 700 committed employees working all over Spain. We are thrilled to have more than 23 nationalities working together and very proud to see that our products and services are enjoyed by millions of users monthly around the globe. #LifeAtLeadtech

How will you make a difference:

In this role, the candidate needs to:

● Align training and documentation initiatives with the organization's strategic goals and objectives.

● Develop, implement and maintain a comprehensive training and knowledge management strategy.

● Oversee the creation and maintenance of comprehensive and user-friendly documentation, including user manuals, training materials, and knowledge base articles.

● You work effectively across the organization with stakeholders, change management, service teams, trainers and subject matter experts to develop and support new and existing products, features, and services.

● Be the main Point of Contact in terms of process knowledge for a specific set of products, including process optimization and flow consultation from other departments.

● Strong understanding of learning science principles and data-driven educational approaches.

● You identify and analyze data and take action on it to streamline processes, increase adoption of content, and optimize the value and relevance of the content.

● You support our internal and external training departments by coordinating the knowledge team efforts to complement training offerings.

● Foster a culture of continuous learning and development.

What will make you stand out from the crowd:

● At least 3 years of professional experience in Training and Knowledge management.

● Strong communicator with excellent written and spoken English and Spanish as well as strong linguistic and grammatical skills.

● Confident in using knowledge and learning management systems.

● Experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies.

● Experience applying AI technologies in an educational or professional context.

● Experience designing and implementing AI systems for tasks such as content generation, data analysis, or adaptive learning.

● Business planning, industry knowledge, strategic thinking and leadership skills.

● Structured, self-organized and have a strong analytical and data-oriented mindset.

● Adept at stakeholder management and thrive in a changing environment where decisions have to be made quickly.

● Experience leading cross-functional teams and managing complex projects.

We’re team-first. If you believe in the power of collaboration and that the team’s success is your success, then you’re one of us!

Fun is fundamental. We believe in forming strong bonds in and outside the office. That’s why we have a team-building budget and organize activities to enjoy ourselves.

Positivity wins the day. Bring a positive attitude and communicate openly. Self-awareness and an openness to learn are always a plus.

Perks of being one of us:

• Top-notch private health insurance — includes dental and psychological services
• Full-time, permanent contract
• Flexible time off, no blackout dates, plus your birthday, Christmas’ Eve and New Year’s Eve off
• Remote work OR come into the office if you prefer!
• Flextime (7 – 9:30 a.m. / 3:30 – 7:30 p.m)
• 35-hour week in July and August (free afternoons here we come!)
• Enhanced career path designed just for you
• External training budget

• Other: ticket restaurant, nursery tickets
• Budget for team-building activities
• We celebrate all company landmarks
• And when you come into the office, you’ll get free coffee and snacks, fresh fruit, and can enjoy our game room and the cool terrace overlooking the Mediterranean

Sounds good? Apply now! We’re looking forward to getting to know you.

Location

Our exceptional offices are in Barcelona's Blue Building, right on the city's seafront. Besides our stunning views, you'll enjoy perks such as free fruit, snacks, and coffee and will be able to take part in our game competitions.

We are an Equal Opportunity Employer and are committed to providing employees with a work environment free of discrimination and harassment.

The personal data you provide will be used solely to manage your candidacy for the purposes of this position. You can exercise your rights of access, rectification, or cancellation by sending a letter to Avenida Litoral, 12-14, 5ta planta, Barcelona 08005. Additionally, you can email us at protecciondedatos@LeadTech.com, including documentation proving your identity.