Learning Specialist

HILIPPINES /CUSTOMER SERVICE – OPERATIONS /FULL-TIME

Minimum qualifications

• Post-secondary degree or equivalent experience

• Minimum 2 years experience required in the travel industry, specifically flights

• Demonstrable experience working in learning & development, preferably in SaaS and/or travel 

• At least two years of experience in learning program management, facilitation, and instructional design

• Understanding of common learning theories and models (Knowles, Bloom, Gagne, Kirkpatrick, etc.)

• Previous experience working and teaching remotely

• Excellent direct communication skills, written and verbal

• Enthusiasm and curiosity for conducting research and answering hard questions with data

• Strong analytical skills with the ability to create solutions for operational problems

• Passion for mentorship and people development

• Material experience in responding quickly and efficiently to organizational and operational changes

About the job

Hopper embraces a modern approach to learning designed to bring the best out of our people. Our employees learn virtually and often asynchronously from all over the world, alongside a superstar training team to guide their growth and success.

As a Learning Specialist, you will design, develop, and implement learning strategies, courses, and content to help our Customer Service team reach peak performance. In this role, you will assume ownership of the needs of our FinTech vertical and work directly with those stakeholders to deliver timely, meaningful, and relevant training for our agents. You will also help continually improve our onboarding program, leadership development initiatives, and upskilling efforts.

Responsibilities

• Develop and implement learning strategies that drive performance, leveraging your background in banking, insurance, financial services, or compliance
• Conduct regularly a training needs analysis (TNA) with stakeholders 
• Create content for on-demand training courses, mainly through Coassemble
• Build, organize, and optimize all learning materials (facilitator guides, job aids, activities, etc.)
• Facilitate remote training in a virtual classroom
• Manage LMS and assign courses and learning paths
• Use data to evaluate the effectiveness of training
• Implement best practices that support adult learning
• Experiment with new ideas—we are an adventurous bunch

Training Portfolio

• Air Ticketing
• Post-Ticketing Changes
• Schedule Changes
• Sabre/Apollo/Amadeus

More about Hopper

Today, Hopper is best known as a travel app. We're going to do about $1B in sales this year and weathered the COVID storm better than anyone expected. We just raised $170M from Goldman Sachs and Capital One, and inked a deal to be the exclusive travel provider for Capital One Travel.

We owe our success, in large part, to a proprietary suite of data-driven and risk-based financial services that we have developed that complement a customer's trip-purchasing experience. One example is Price Freeze, where our customers are able to purchase a financial option in the app to lock in any price that they see, on any item, for as short as 1 hour or as long as 21 days with Hopper taking the risk on the other side of the trade.

Now we're laying the groundwork for continued expansion in 2021 by adding great people to our team who can help us compete with the travel giants.

To be fast tracked, mention RISE in your application.