Leave Management Analyst

Company:

MMC Corporate

Description:

Marsh McLennan is seeking candidates for the following position to support our Louisville, KY location.

Leave Management Analyst

What can you expect?

• As a Leave Management Analyst, you will be an essential member of the team who will liaise with stakeholders of different levels
• You will be working in a call center environment, taking inbound and making outbound calls.
• Opportunity to enhance your skills and knowledge on Leave Management and work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
• You will be joining a leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
• A fast-paced, exciting and friendly culture
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

• A culture of belonging, innovation, collaboration, internal mobility and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
• Competitive pay, full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution)
• Generous paid time off for vacation, sick, company holidays and time to give back to your community; flexible work culture
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
• Opportunities to participate in our mentor programs and network with other colleagues in our Business Resource Groups (BRGs) – Mercer Cares (community involvement), PRIDE, Women@Mercer, Racial & Ethnic Diversity and Rising Professionals Network!

We will count on you to:

• Utilize case management software to effectively manage end-to-end process of employee leaves; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list
• Provide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs; follows (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.
• Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalation
• Ensure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base; ensure execution of day-to-day operational tasks, such as queue management, case/work load evaluation and provide feedback to junior team members and HRSS Operations when issues are identified
• Provide guidance for development of training, documentation, work-flow and reporting for processes
• Provide on-boarding and training for US Leave Management and Tier 1 in partnership with Shared Services
• Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave; this includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record and documenting all activity
• Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded

What you need to have:

• Associate’s Degree in Business, HR or related field
• Minimum 2 year of HR Generalist or related experience
• Strong verbal and written communication skills
• Ability to adapt and be flexible in a dynamic environment
• Excellent organizational skills and collaborate with colleagues
• Proficient skills with MS Office Suite – Excel, Word and PowerPoint

What makes you stand out:

• Experience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
• Bachelor's or Master’s Degree preferred in Business, HR or related field

Job Type: Full-time

Pay: $45,000.00 - $47,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Louisville, KY 40202: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person