Project Manager - Growth (Remote)

As a Project Manager - Growth at LegalMatch, your primary responsibility will involve driving strategic initiatives that address customer challenges related to engagement, retention, and churn. You will work closely with our Engineering team to ensure that business needs are translated into effective solutions, and you will lead initiatives that enhance processes, improve metrics like case conversion, and maximize business opportunities.

To be successful in the Project Manager - Growth role at LegalMatch, candidates should have a strong background in SaaS growth hacking and growth marketing, specifically focusing on growth funnel optimization. Additionally, you should possess excellent analytical skills, experience driving revenue growth, and a proven ability to implement process improvement initiatives.

Key skills for the Project Manager - Growth position at LegalMatch include strong problem-solving abilities, excellent communication skills, and a customer-focused mindset. Candidates should also demonstrate flexibility, be proactive in their approach, and possess a significant entrepreneurial drive to effectively address challenges and develop innovative solutions.

A Project Manager - Growth contributes to customer success at LegalMatch by actively engaging with customers to understand their problems and goals. By aligning the platform to meet these needs, improving processes, and implementing new solutions, the Project Manager plays a crucial role in driving retention and enhancing overall customer satisfaction.

The working environment for the Project Manager - Growth at LegalMatch is remote and collaborative. You will be part of a dynamic team that values problem-solving and innovation. With a focus on communication and collaboration, you'll work cross-functionally to address challenges and enhance the customer experience.

In the role of Project Manager - Growth, you will be accountable for various success metrics such as case conversion rates, client engagement levels, and overall customer retention. These metrics help gauge the effectiveness of the initiatives you implement and reflect on the company's growth trajectory.

To prepare for the Project Manager - Growth role at LegalMatch, candidates should familiarize themselves with growth hacking techniques, the SaaS industry, and specific customer engagement strategies. Additionally, brushing up on analytical skills and understanding common challenges in customer retention will greatly benefit candidates during the application and interview process.

When prioritizing projects, I assess their potential impact on both customer satisfaction and business goals. I use a combination of data analysis to evaluate metrics like case conversion and customer feedback to understand urgency. Collaboration with cross-functional teams also aids in prioritizing projects that offer the greatest benefits.

In a previous role, I faced a significant drop in client engagement metrics. I conducted a deep analysis to identify underlying issues and initiated a series of focus group sessions with customers to gather feedback, leading to targeted improvements that boosted engagement by over 30%.

Communication is essential in project management as it fosters transparency, ensures alignment, and facilitates collaboration. Regular updates and open channels create a culture of trust and allow the team to respond quickly to challenges, ensuring smoother project execution.

I measure project success through predefined metrics such as client engagement rates, case conversion statistics, and overall customer satisfaction. Post-project reviews are also valuable for understanding what worked well and identifying potential areas for improvement.

I utilize data analytics and customer feedback to pinpoint gaps in processes. Initiating regular team retrospectives and brainstorming sessions also provides valuable insights, as team members often bring diverse perspectives on potential improvements or bottlenecks.

I approach conflicts by first listening to different perspectives to fully understand the issue. Facilitating open dialogue often helps resolve misunderstandings. I aim to find common ground and ensure that we focus on shared goals to maintain a collaborative atmosphere.

I have considerable experience in growth marketing, specifically in optimizing growth funnels to increase user acquisition and retention. I've implemented successful campaigns that were data-driven and focused on providing genuine value to the customer, leading to measurable business growth.

I ensure stakeholder engagement by involving them in key decision-making processes and maintaining consistent communication. Regularly scheduled updates and feedback sessions ensure that stakeholders feel valued and have input into the project's direction.

In a previous role, I led a project involving marketing, sales, and engineering teams. We collaborated closely to streamline our customer onboarding process. Regular meetings and joint brainstorming sessions helped align our goals, resulting in a smoother rollout and enhanced customer experience.

I utilize a variety of project management tools such as JIRA and Trello for task organization and tracking progress. For analytics, tools like Google Analytics and Tableau are invaluable in understanding user behavior and measuring the success of initiatives.