About lemon.markets 🍋

Our mission is to provide better opportunities to invest in capital markets. By empowering FinTechs and Banks to offer investment products, we help create financial well-being for their customers. In pursuit of this goal, we strive to open 100 million securities accounts within Europe this decade.

lemon.markets builds infrastructure for financial services and technology companies, powering the next generation of investment products. From enabling a FinTech to launch their first investment product to allowing, for example, a Neobank to embed investing into their product, to bringing investing into a completely new context. Our API-first infrastructure makes launching an investment product customer-centric and compliant. We abstract all complexity for our partners through a well-documented API, a self-service customer operations portal, and operating in a clear regulatory framework. Enabling partners to launch in weeks, not months.

We have experienced first-hand that brokerage infrastructure is broken. Building an investment product used to be highly expensive, challenging, and cumbersome. We ease this pain by shielding our partners and their customers from the underlying complexity — and with that, we make investing more accessible to everyone. Because that’s exactly what we enjoy: going to places nobody else dares and solving hard problems. This not only creates tons of value when done right, but attracts the smartest minds — because outlier companies are built by exceptional (and diverse) people like you.

Your Mission:

Your mission is to lead and enhance our partner relationships from onboarding to launch and beyond. As a Partner Manager, you will be the primary liaison for our partners, ensuring their success by managing all changes and maintaining a consistent relationship as they build their products and businesses. Internally, you will serve as the crucial link between Product, Operations, Engineering, and Second Line, ensuring seamless collaboration to deliver the highest value to our partners. You’ll join at a crucial moment as we’ve hit some major milestones this year: from receiving our BaFin licenses, Go-live and launch of our first partners to raising new funding and more partners to onboard. That means, your role will be pivotal in our next phase of growth, establishing lemon.markets as the preferred provider for launching investment products in Europe.

At lemon.markets, we place great importance on ownership. This means you have significant autonomy to shape your area of responsibility. This is your opportunity to develop and manage our initial partnerships, further developing our frameworks & processes that ensure launching an investment product with lemon.markets is both customer-centric and straightforward.

You Will:

• Manage the Onboarding Process: You will oversee the onboarding process for new business partners, from managing regulatory and operational onboarding to coordinating with Product Domains for feature delivery and launch planning.

• Create standardized Onboarding Experiences: Develop repeatable partner onboarding experiences by standardizing and productizing onboarding projects, ensuring a seamless partner journey.

• Build trusted Partnerships: Establish and nurture trusted relationships with our business partners, understanding their needs and ensuring their success with lemon.markets.

• Maintain Day-to-Day Relationships: Be the first point of contact for partners, manage internal stakeholders, and own the day-to-day relationship management to ensure smooth collaboration and communication.

• Collaborate with Second Line Functions: Support during the contracting process & work closely with second-line functions to ensure proper Third Party Risk Assessment and compliant management of our partners from onboarding to launch and beyond.

• Embrace a strong Writing Culture: Contribute to our writing culture by proactively sharing knowledge and partner insights to deepen our collective understanding.

You will be successful in this role If:

• You are an Industry Expert: With extensive experience in the financial services sector, you possess deep knowledge of either brokerage, fintech, or banking environments, and understand the complexities involved in launching investment products.

• You excel in Relationship Management: You have extensive experience managing business partnerships and building strong relationships. Your background may include roles in strategy consulting, project management, product operations or onboarding management.

• You are a strategic thinker: You have a strong record of working on strategic, cross-functional projects with high organizational impact. You are able to navigate complex, ambiguous situations and make informed decisions that align with long-term goals.

• You build long-term Partnerships: You focus on creating lasting partnerships from day one, understanding our partners' long-term ambitions, their way of working, and building trust.

• You communicate effectively: You are an great communicator, able to build trustful relationships with partners and colleagues alike, allowing for tough conversations without damaging relationships.

• You thrive on ownership: You are intrinsically motivated to deliver value by taking initiative and challenging the status quo. "This is not my job" is not part of your vocabulary.

• You are proficient in compliance: You have seen solid and robust compliance processes and understand best practices and regulatory guardrails.

• You have a customer-first mindset: You understand how to solve our partners’ problems pragmatically, have a strong product mindset and prioritize their needs in all decision-making processes.

• You understand outsourcing and vendor management: You have some experience with outsourcing and vendor management, including defining and managing SLAs with partners, and ensuring third-party risk is effectively assessed and mitigated.

How We Take Care of You:

🚀 Competitive Compensation Package:
We will offer you a mix of cash and stock options based on your appetite for upside.

💎 Make a Real Impact:
Shape the experience for our Partners and us alike. Decide on tools, processes, and our go-to-market while building, learning, and growing together.

🕑 Flexible Working Hours:
We value focus time, encouraging everyone to minimize fixed meetings and leverage asynchronous communication.

💻 Build Your Perfect Setup:
Mac/Linux, Mechanical Keyboard, Screen. These are not expenses but investments. Please tell us what is needed to make you productive, and we will take care of it.

🏢 Hybrid work:
We all believe that in-person collaboration is an integral part of working together, but we offer flexibility to work from home across Europe. That means lemoneers work 4 days or more per month on-site & we come together for a team off-site twice a year.

📈 Grow With Us:
We take your personal development seriously, meaning that we make sure to constantly mentor and challenge you so that you can reach your next level and beyond.

👶🏽 Get the Flexibility You Need:
Whether you have a family or a passion that you want to follow on the side, we want to offer you a setting that fits your current stage in life.

About the process

Your process will look like this:

1. Get to know each other - Talent | 45 minutes

2. Deep Dive - Isaac Rodgers, Head of Partner Solutions | 60 minutes

3. Meet the Leadership - Laura Cüppers, VP of Brokerage | 60 minutes

4. Meet us at our lemon.markets HQ

   1. Case study | 60 minutes

   2. Meet the team | 45 minutes

   3. Principles' Session | 45 minutes