Dealer Relationship Manager

As a Dealer Relationship Manager at Lendbuzz, your primary responsibilities include serving as the main liaison for dealer partners, managing recourse vehicles, overseeing Vendor's Single Interest (VSI) requests, monitoring program performance and compliance, and collecting dealer feedback for program improvements. Your proactive approach will be vital in ensuring that all interactions contribute to a seamless experience for our partners.

To qualify for the Dealer Relationship Manager position at Lendbuzz, candidates should have a minimum of 3-5 years of experience in dealer relationship management or automotive finance. A strong understanding of recourse agreements, logistics related to vehicle returns, and VSI insurance is essential. Excellent communication skills, organizational abilities, and analytical thinking are also critical to succeed in this role.

Lendbuzz is committed to the success of its Dealer Relationship Managers by providing a collaborative team environment, competitive compensation, and ample opportunities for career growth. Additionally, the company promotes a culture of communication and feedback, ensuring that our managers have all the tools and resources they need to foster strong dealer partnerships.

As a Dealer Relationship Manager at Lendbuzz, you can expect various career growth opportunities within a rapidly evolving industry. Due to the emphasis on relationships and performance, successful individuals in this role can advance to higher management positions or develop expertise in specialized areas of automotive finance and operations.

The work environment at Lendbuzz is collaborative and fast-paced, where each Dealer Relationship Manager plays a crucial role in the company’s success. You’ll work alongside passionate colleagues who are dedicated to delivering exceptional value to dealer partners, with an emphasis on communication, support, and continuous improvement.

In your response, focus on your approach to communication and what strategies you use to build trust and understanding with dealer partners. Highlight your experience in conflict resolution, your ability to analyze feedback, and how you utilize that feedback to strengthen relationships.

When answering, share specific examples of your involvement with recourse agreements, including how you ensured compliance and managed any challenges. Illustrate your understanding of the logistics involved and your success in meeting program guidelines.

Provide a detailed story of a process improvement initiative you led. Share the challenges you faced, the steps you took to address them, and the measurable outcomes that resulted from your efforts. This shows your proactive approach and commitment to continuous improvement.

In your answer, outline the specific metrics and reports you use to evaluate dealer performance. Discuss how you use these insights to address any issues and support dealers in aligning with program expectations, showcasing your analytical skill set.

Talk about your approach to communication during challenging discussions. Highlight the importance of empathy, active listening, and finding common ground to resolve conflicts, showcasing your ability to maintain positive relationships even in tough situations.

Make sure to explain your familiarity with VSI insurance processes. Share examples of your past experiences handling VSI requests, resolving issues, and ensuring compliance with industry standards, demonstrating your knowledge and expertise in this area.

Describe your systematic approach to handling issues. Highlight your problem-solving skills, your methodologies for tracking issues from inception to resolution, and the steps you take to communicate effectively with all parties involved.

Explain your feedback-gathering techniques, such as surveys, one-on-one conversations, or regular check-ins. Discuss how you analyze this feedback and implement actionable insights to improve dealer relationships and program performance.

Share your perspective on the critical skills and qualities required for success, such as strong communication, adaptability, a customer-centric mindset, and a keen understanding of the automotive finance industry.

In your response, convey your enthusiasm for the company and the role. Discuss how Lendbuzz’s vision aligns with your professional values and why you believe your experience and skills make you an excellent fit for the team.