Job details

Level 1 Desktop Support

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

We are currently seeking a qualified Level 1 Desktop Support to join our client’s team onsite in Morristown, NJ.

Scope of Activity and Responsibilities:

Perform equipment install, move, add, and change at the request of client
Document, maintain, upgrade, or replace hardware and software systems
Manage triage, troubleshooting, and resolution on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Inventory equipment on a bi-weekly basis

Campus Support:

Break / fix hardware repair consists of
- Triaging the hardware-related incident
- Assigning a technical resource to perform the repair
- Coordinating with the designated client contact
- Ordering and tracking parts
- If available, provide a client supplied loaner device to restore the end user to
  productivity until the EU device is repaired or replaced
- Completing the repair, with appropriate escalation for damage due to equipment misuse
- Updating and closing the incident
- Performing warranty and non-warranty repairs of all devices
Spares and Parts
- Perform OEM warranty Return Merchandise Authorization ( "RMA”) process, client-provided spares and parts, or blend of the above by specific EU device

Deskside Support:

Triage and resolution for configuration issues of in-scope operating systems
Triage and resolution for configuration issues of in-scope applications
Re-installing in-scope software, drivers, and add-ins

IMAC:

Install: perform the physical setup and connection of an EU device at the end user's workspace
Move: relocate an existing EU device from one physical location to
another physical location either within the same building or within a complex
Add: Add a hardware or software component to an existing EU device
Change: perform configuration changes to an EU device
Disposition: move an EU device that client has identified as being as
safe for transport, to a central location within the campus site for processing

Required Skills and Qualifications:

Minimum 1+ years of IT technical support experience
CompTIA A+ desired
Experience with ServiceNow ticketing system

$25.00 - $26.00 per hour

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Excell Glassdoor Company Review

3.7