Job details

Level 1 Desktop Technician

At eXcell, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!

We are currently seeking a qualified Level 1 Desktop Technician to join our client’s team onsite in Tempe, AZ.

Scope of Activity and Responsibilities:

Perform equipment install, move, add, and change at the request of client
Document, maintain, upgrade, or replace hardware and software systems
Manage triage, troubleshooting, and resolution on IT equipment
Document efforts, issues and resolutions, close cases / tickets daily
Inventory equipment on a bi-weekly basis
Performing Warranty and Non-Warranty repairs of devices
Break / fix hardware repair consists of
- Triaging the hardware-related incident
- Assigning a technical resource to perform the repair
- Coordinating with the designated client contact
- Ordering and tracking parts
- Completing the repair, with appropriate escalation for damage due to equipment misuse
- Updating and closing the incident

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Excell Glassdoor Company Review

3.7