Service Dispatcher

Job Title: DispatcherLocation: San Jose, CAPay Rate: $25-$33 per hourContract Length: 3-6 monthsJob Description:We are seeking a skilled Dispatcher to join our team in San Jose. The ideal candidate will have a strong background in dispatching, particularly in service or construction, and will be proficient in Microsoft Office. This role involves creating work orders, scheduling, and ensuring efficient operations.Key Responsibilities:• Dispatch service technicians.• Maintain the dispatch schedule.• Create work orders in the system and assign to service technicians.• Coordinate and schedule all service work for maintenance, quoted work, time and material, start-ups, emergency calls, etc.• Forecast workload for 2 - 3 days out with assistance of Service Manager.• Maintain a positive attitude and communicate professionally to all customer inquiries.• Debrief service technicians after completion of each call.• Maintain the maintenance agreements including billing assist, scheduling, and staging of materials, database information, and renewals.• Review all open work orders to ensure required work is performed in a timely manner.• Provide proactive follow up with customers, field representatives and office personnel to ensure outstanding issues are resolved and all commitments and expectations are met or exceeded.• Check service timecards for accuracy.Requirements:• Proficiency in Microsoft Office.• Experience creating work orders in a system.• Scheduling experience.• 1-2 years of dispatch experience (preferably in service or construction).