Liaison - Customer Relations- Full Time Days: MRH - Emergency Room

Summary:
Serves as a liaison between guests, staff, and patients to respond to patient information inquiries.

Detailed responsibilities:

Greets all guests and provides information, directions, or instructions based on guests' needs.
Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions.
Receives, screens, routes, and/or responds to incoming telephone inquiries.
Receives and processes customer suggestions and complaints.

Competencies and skills:
Essential:

STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
ADMINISTRATIVE SUPPORT: Provides secretarial and administrative support for leaders or departments.
ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.
PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
CUSTOMER SERVICE: Provides excellent service in direct and indirect manner identifying customer needs and fulfilling customer expectations.
PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

Education:
Essential:

High School Diploma or Equivalent

Credentials:

Other information:
Complexity of Work: Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: No experience required.

Working conditions:
Essential:

Keyboard Entry 60.00%
Repetitive Movement Hand/Arm 60.00%
Sitting 80.00%
Standing 80.00%
Walking 80.00%
Audible Speech 80.00%
Hearing Acuity 80.00%
Depth Perception 80.00%
Distinguish Color 80.00%
Seeing - Far 80.00%
Seeing - Near 80.00%
Bio hazardous Waste 60.00%
Biological Hazards - Respiratory 60.00%
Biological Hazards - Skin or Ingestion 60.00%
Blood and/or Bodily Fluids 60.00%
Communicable Diseases and/or Pathogens 60.00%
Computer Monitor 80.00%

Organizational Profile:
Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:

Medical and Surgical Services
Emergency Room and Level I Trauma Center
Memorial Cancer Institute
Memorial Cardiac and Vascular Institute
Memorial Neuroscience Institute
The Family Birthplace
Women’s Services
Wasie Neonatal Intensive Care Unit

We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

By Memorial Healthcare System - South Florida

Heal the body, mind and spirit of those we touch. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employme...

24 jobs

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE

10000+

LOCATION

Hybrid, based in Hollywood, FL

DATE POSTED

June 9, 2023