Library Assistant I - Library Collections

The City of Norfolk's Slover Library invites applications for a full-time Library Assistant I position on its Circulation team. This position helps ensure Slover Library serves as a vital and dynamic “lighthouse” of community lifelong learning, civic engagement, and leading-edge technology available to all citizens of the region. Success in this position draws on the incumbent’s competencies in advocating an inclusive and diverse library environment, nurturing safe and accessible library spaces, and embracing innovative processes and technologies that enhance library operations.

Primary responsibilities of this position are assisting the public with circulation processes, including registration and processing of new accounts, charging and discharging of library materials, cash handling for both library fees and retail transactions, and running various library collection reports.

Slover Library is in beautiful downtown Norfolk on the corner of Plume and Atlantic Streets near MacArthur Square and the MacArthur Memorial.

Essential functions include but are not limited to:

Collection Circulation

• Maintain an active, visible, and welcoming presence at multiple service points including the Circulation desk, Fiction desk, and throughout the building as a roving assistant; assist staff and patrons with resolving account issues.
• Process new library patron accounts; enter, maintain, and retrieve accurate patron data in database.
• Coordinate with team on all opening and closing procedures.

• Assist Collection Processing team staff with checking in and moving materials to designated locations in the building, as needed
• Assist with other Processing room tasks, as needed.

• Collect library fines and fees, and related routine money handling tasks; resolve errors and report issues immediately to Assistant Circulation Supervisor.
• Process retail gift shop transactions.

• Report and resolve collection circulation and related financial matters under the direction of the Assistant Circulation Supervisor, as needed.
• Perform other duties, as assigned.

Required:

• 
  Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

• Six months of experience in a library and/or a related service-oriented field, including routine money handling tasks, serving patrons, and receiving and processing collection materials.
• Novice proficiency using SirsiDynix Symphony Workflows and/or similar integrated library systems (ILS) such as for entering and managing patron and collection information and generating reports.
• Novice proficiency with Hoopla, Libby, and/or related digital library platforms such as for guiding patrons on basic use, accessing eBooks and other digital resources, and basic troubleshooting.

Work Location: Slover Library, 235 East Plume Street, Norfolk, VA 23510

Work Hours: This position is 40 hours per week. The facility will be open Monday-Saturday 9 a.m.-7 p.m. and 12-4 p.m. on Sunday. Weekend and evening hours will be required.

Signing Bonus: This position is eligible for a one-time $5,000 signing bonus. The signing bonus will be paid in two (2) increments: $2,500 upon completion of 60 days of employment, and $2,500 upon completion of your probationary period. To receive the signing bonus, you must be an active employee in good standing.