Customer Service Representative

The Department of General Services, Parking Division, is seeking a Customer Service Representative. The Customer Service Representative will perform billing and collections duties and post fees for customers. Additionally, they will provide directions and information to patrons, generate cash receipts, reconcile accounts, maintain accounts receivable, and perform administrative duties and provide assistance as needed.

Essential functions include but are not limited to:

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  Collects fees to include Collect-On-Entry events and assist customers by operating a cash computerized terminal, credit card device, calculating hourly rates for patrons, generating receipts, verifying validations, completing insufficient funds and lost ticket forms, giving directions to patrons, answering questions, reporting emergencies and completing accident reports.
• Working in all weather conditions
• Performs financial duties by completing reports, reporting fees collected and balancing with a computer print-out

Required:

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  Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.
• At least 6 months cash handling and customer service experience