Licensed Customer Service Representative - Benefits Counselor - job 1 of 3

Mercer is seeking candidates for the following position:

Licensed Customer Service Representative - Benefits Counselor

This position can be remote based in the following locations Urbandale IA, Houston and Dallas TX, Southfield MI, Miami and Tampa FL.

What can you expect?

• This is a customer service contact center position with structured scheduling
• You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our own people.
• You can rest assured a high value is placed on diversity and we work to foster understanding, inclusion, and innovation in the workplace.
• As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities.
• You will be doing meaningful, challenging work, and can look forward to a career with many opportunities to learn, grow, and advance.

What is in it for you?

• You will receive a competitive salary and comprehensive benefits starting on day one, such as: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, and more!
• You will work in an exciting environment with a reputable company and receive paid training

We will count on you to:

• Handle inbound telephone calls and document all interactions in SalesForce
• Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email
• Research customer inquiries and follow up with customers as needed via email or outbound phone calls
• Respond formally to correspondence, either verbally or in writing, utilizing all reference material necessary to provide an informed response to the customer
• Request additional/missing information from the customer via written or verbal communication
• Document client issues and escalate issues to appropriate parties to resolve
• Ability to troubleshoot basic website errors/questions
• Assist with enrolling customers in various life and health products
• Ability and flexibility of working a scheduled day
• Assisting customer with payments and payment related questions
• Assisting customers with the claims and claims related processing

What you need to have:

• HS diploma or equivalent
• At least one year of proven customer service or sales experience
• At least 6 months of experience using MS Office Suite (Word, PowerPoint, Excel)
• Basic computer troubleshooting skills
• Strong oral and written communication skills
• Current and valid Life and Health License (in all 50 states)

What makes you stand out:

• Bachelor’s degree
• Prior call center experience
• Bilingual (Fluent in Spanish and English, both written and verbal)
• Previous experience with Group Universal Life, Medical, Dental, Vision, Accident or Critical Illness products

Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenterand Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#OE2023

Job Types: Full-time, Permanent

Pay: $36,500.00 - $39,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Application Question(s):

• Are you able to work an 8 hour schedule Monday - Friday between 7am-8pm CT/8am-9pm ET?
• What are your salary expectations?

Experience:

• Customer Service or sales: 1 year (Preferred)

License/Certification:

• Life & Health Insurance License (Required)

Work Location: Remote