Licensing Specialist (Hybrid/Remote)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2023 and certification as a Great Place to Work® in 2023.

Working at Selective

At Selective, we don't just insure uniquely – we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Employees receive comprehensive total rewards packages - including competitive compensation and performance awards, health benefits, and retirement savings - and professional development opportunities and flexible schedules to support their health, wealth, and well-being. Join our team and help make a difference.

Provide comprehensive onboarding and administrative technical support to Agents, Field Operations Managers, Agency Management Specialist’s (AMS’s), Personal Lines Marketing Specialist’s (PLMS’s), Territory Manager’s, and Flood Territory Managers’ specific to appointing licensed agents for Selective. Validate, maintain, and update licensing information in appropriate Selective approved systems and State based systems in accordance with State and Federal regulations. Verify integrity and completeness of agency onboarding documentation.

• Responsible for creating new agency setups which includes: obtaining and retaining appropriate onboarding documentation (executed contracts, W9’s, E&O, and Purchase Agreements), the verification of State appointments by required lines of business, the entry of data into various agency management systems (AGT5, Torrent, CRM, Vertafore, Ivans), Recording and the verification of commissions Automated Clearing House (ACH) data. or originate agency downloads – Flood.
• Manage the creation, maintenance, and termination of individual agency user profiles accurately within the Flood quoting system. Service includes but not limited to the updating of user information, validation of user access levels, and verification of National Producer Number (NPN) when user is appointed with Selective.
• Research and register agency and producer licenses in accordance with State regulations. Validate license and appointment status of existing agencies and producers by state to ensure appointment statuses remains compliant with both Selective and State guidelines. Validation consist of verification from agency management systems (Vertafore) and State base Department of Insurance web sites to various Selective systems.
• Responsible for agency and producer terminations in accordance with the appropriate state Department of Insurance requirements. Update agency management systems (AGT5, Vertafore, Torrent) accurately to reflect changes in appointment status. Communicate with all impacted parties regarding changes in appointment condition.
• Work closely with Field Managers and in house staff when processing all necessary agency/producer changes, agency/producer appointments, and general inquiries within department time standards. Ensure that all changes made are done accurately and understand the downstream impacts when changes are made in various systems. Aid in the assistance in the formation and maintenance of agency hierarchy changes. Ensure appropriate appointments and linkages are in place.
• Maintain a working knowledge of state licensing regulations and any changes that occur. Responsible for having a strong knowledge of each system utilized by the department as well as how each of these systems integrate with each other. Also required to have an understanding of licensing requirements specific to Flood insurance and the National Flood Insurance Program (NFIP).
• Communicate daily with agency staff in a professional manner and within department standards. Communication includes email and phone calls. Assist clients with obstacles regarding but not limited to: policy downloads, user access requests, commission questions and documentation retrieval.
• Manage request regarding agency mergers and acquisitions. Requests include but is not limited to updating agency contracts, customized system setups and customized agency commission agreements. Must communicate directly with agencies and field staff involved in a timely fashion to ensure completeness and accuracy of setups. Update all systems involved accurately and in accordance with State guidelines.

Requirements and Qualifications:

• Ability to manage multiple tasks and maintain the necessary attention to detail in a high volume environment
• Excellent interpersonal skills with the commitment to work successfully in a team environment and foster teamwork.
• Professional communication skills
• Meticulous attention to detail
• Exceptional customer relations skills to support strong customer service focus.
• Organizational and planning skills
• Independent decision-making skills and Problem solving skills
• Strong computer skills
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, OneNote, CRM)
• College Degree Preferred
• Agency Licensing or Agency Operations experience is a plus
• Working knowledge of DocuSign, Vertafore and IVANS is a plus
• Hours worked for this position will be 9:00 am - 5:00 pm EST

Salary range: $45,700.00 - $75,500.00. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include the candidate's qualifications and experience.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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