Life Contact Center Representative

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated entry level Life Contact Center Representative professional to join our team. The position requires the person to:

• Provide customer service by answering agent and policyholder telephone inquiries with proper telephone etiquette, and giving accurate and timely responses.
• Meet the established call center guidelines for answering calls.
• Work effectively with co-workers, agents, policyholders, or other departments as needed.
• Research and resolve inquiries and communicate the results by telephone and/or written correspondence to the policyholder, agent, or other departments.
• Make computer inquiries and entries relating to customer accounts.
• Maintain records and/or policy files according to established guidelines.
• Regular and predictable attendance in meeting a defined work schedule.

Desired Skills & Experience

• Bachelor’s degree with a GPA of at least 3.0 (preferred) or the equivalent combination of education and office experience
• Direct insurance agency/company experience with Life products a plus
• Flexibility for occasional and/or seasonal overtime
• Excellent oral and written communication skills
• Ability to handle multiple assignments

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Lansing, MI 48917