Acquisition & Engagement Consultant

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

This role will is based in Omaha, NE.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

The Acquisition & Engagement team is dedicated to optimizing the entire customer journey of LinkedIn's small business clients, from acquisition to ongoing retention. Our team operates across all Online Solutions, providing expert guidance to ensure our clients’ investment is realized, enabling business growth, and driving customer success. Our team is comprised of highly skilled professionals, with specialized expertise in key areas critical to success in today's digital marketplace. 

In addition to our core focus on optimizing customer journeys, we also actively seek out new ventures and partnerships throughout the company to identify and address gaps in the market and capitalize on emerging opportunities. Our team is constantly testing and incubating innovative solutions to increase revenue, improve customer engagement, and provide valuable insights that drive business growth. 

We are currently seeking a dynamic Engagement Consultant to join our team. In this role, you will play a critical role in educating and engaging our members, delivering exceptional experiences, and contributing to revenue targets. You will be the face of our company, responding to inbound customer requests via live chat, email, and phone, while maintaining the highest quality standards. Additionally, you will be a key driver of pilot programs, helping to promote, inform, and encourage the use of LinkedIn products.  

As an Acquisition & Engagement Consultant, your responsibilities will include: 

• Drive revenue and educate members through chat and email support for LinkedIn's paid services. 

• Adapt processes to meet evolving customer and business needs. 

• Provide exceptional support while ensuring all customer interactions are accurately and promptly documented. 

• Identify trends and compile insights to provide feedback to management for ongoing improvement. 

• Ensure maximum customer satisfaction by swiftly and appropriately escalating and resolving issues. 

• Discover product improvements that can enhance the customer experience and deliver feedback proactively. 

• Proactively educate members about LinkedIn solutions and propose mutually beneficial options to address their pain points and drive revenue. 

• Collaborate with management to ensure accurate support and revenue cultivation. 

• Meet or exceed performance metrics on a monthly, quarterly, and yearly basis. 

• Foster high levels of team commitment and enthusiasm  

Basic Qualifications: 

• 2+ years of experience in customer support, sales, or account management 

• Experience communicating with customers via email and chat. 

• Experience working towards sales target. 

Preferred Qualifications: 

• BA/BS degree and equivalent work experience. 

• Excellent internal and external communication, relationship management and teamwork skills. 

• Strong problem-solving and decision-making skills 

• Experience utilizing analytical skills to identify critical trends and customer satisfaction. 

• Ability to effectively uncover the goals and intent of the customer to up-sell and/or cross sell LinkedIn solutions. 

• Proven ability to adapt to change and handle multiple priorities in a fast-paced, dynamic environment. 

• Expert knowledge of MS Office (Outlook, Word, PowerPoint, and Excel) 

• Knowledge of PC-based Internet/software applications. 

• Possess a high aptitude for new technology and social media with the ability to use the internet as a source of information. 

Suggested Skills: 

• Account Management 
• Relationship Management
• Analytical Skills
• Communication 

LinkedIn is committed to fair and equitable compensation practices. 

The pay range for this role is $58,000 to $83,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. 

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: EEO Statement_2020 - Signed.pdf.

Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf.

Please reference the following information for more information:  https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf and

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf  for more information.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.