Senior Customer Success Analyst

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

As a Senior Customer Success Analyst, you will partner closely with the LinkedIn Global Clients Team to ensure our largest corporate customers realise the maximum value from their investment.

You will build and maintain strong professional relationships with our key global customers by supporting the Global Client Director (GCD) and Customer Success Manager (CSM) to deliver strategic and operational tasks/projects.

This is a highly collaborative role, which requires excellent analysis skills, organization, prioritization, clear communication, stakeholder management, and a passion for building internal/external client relationships. This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together

Responsibilities:

• Maintains a detailed knowledge of LinkedIn’s products and the impact they can have for our customers.
• Assists in the process of creating customer value and operational reviews including project management of the process, providing analytical insights, consolidating format, proofreading, and pulling standard reports.
• Completes report creation for customers using multiple systems to help customers understand impact of LinkedIn partnership.
• Works cross-functionally within LinkedIn.
• Helps design and sustain account team organizational systems in partnership with cross-functional partners (i.e., creation/management of team communication channels, etc.).
• Uses advanced analysis skills (pivot tables, formulas, and x-lookups) to compile multiple data reports.
• Partners closely with CSMs to prioritize projects based on customer maturity.

Basic Qualifications:

• 3+ years' experience in a client facing role and/or data analysis/reporting
• Experience with Microsoft suite of products (Excel, PowerPoint, Word, SharePoint etc.)
• Demonstrated experience working with SQL

Preferred Qualifications:

• Fluency in French and/or German
• Data and Insights-driven; able to synthesize data and help communicate the “so what” to a customer.
• Strong cross-functional partnership experience.
• Past work experience within a fast-paced environment.
• Experience synthesizing data and insights together for a client presentation.
• Experience working within Excel, PowerBI, and/or Tableau.
• Experience leading/managing a project and associated deliverable work.
• Excellent verbal and written communication skills with the ability to document and communicate with internal and external resources.
• Highly detail-oriented and organized with ability to effectively prioritize and multi-task.
• Exceptional attention to detail and effective execution of all projects and tasks undertaken.

Suggested Skills 

• Stakeholder Management  
• Account Management 
• Data Analysis 

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