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Staff UX Researcher - Mixed Methods

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in either Mountain View, San Francisco, or New York.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

LinkedIn’s vision is to create economic opportunity for every member of the global workforce.Our global User Experience Research (UXR) team uncovers actionable insights to inspire the design of inclusive, high-quality products. We are committed to creating an equal, accessible, and engaging platform that supports professionals worldwide in staying connected, informed, and productive.

Beyond job hunting, LinkedIn fosters active communities and enterprise solutions in sales, marketing, learning, and recruiting. Using diverse research methods throughout the product lifecycle, we balance rigorous analysis with experimentation to align user insights, design patterns, and business goals.

Why join the User Experience Research team at LinkedIn?

  • We are impact-driven. We are strong partners to Design and Product, influencing at every level, from shaping early strategy, to launching new features, to measuring usability. 
  • We are growth oriented. We’re an eclectic and experienced team--some of the best in the industry! We love to learn with and from each other as we strive to be our best and grow in our careers.
  • We are mixed methods. We value and encourage a mixed-method approach to addressing the most important and most human questions facing our teams.
  • We are supported. We have a dedicated operations team to cover scheduling, vendor onboarding, and more.
  • We are inclusive. We insist on centering trust, ethics, justice, and equity in every aspect of our work.

We’re looking for a Researcher to join our team of critical thinkers and curious minds, to work with us in partnership and collaboration with product design, content design, product management, engineering, marketing, market research, and data science. Building products for the world's workforce takes a bold, diverse, empowered team — come be a part of ours.

Qualifications

Basic Qualifications

  • 7+ years of experience in user or design research at a high growth technology company.
  • Expertise utilizing a variety of qualitative research methodologies (e.g. interviews, focus groups, co-design sessions, concept testing) to address product challenges spanning from opportunity identification, concept testing, to feature iterations.
  • Expertise utilizing a variety of quantitative research methodologies (e.g. surveys, experiments, statistical analysis) and tools (e.g., SQL, R, Qualtrics) to address product challenges spanning from opportunity identification, user-centered investigations, to feature iterations.
  • A proven track record of gaining buy-in from executive stakeholders and cross disciplinary partners, transcending mere research mechanics and findings to articulate a larger user story, and the “so what” to drive impact.
  • Ability to independently create and execute research roadmaps for large-scale, complex projects with high levels of ambiguity or complexity. 

Preferred Qualifications

  • Consistent experience of amplifying and maturing UX practices through advocacy and thought leadership across an organization, industry, or academic discipline.
  • Deep understanding of common and emerging research methods, with the ability to create multi-method research plans backed by solid rationale.
  • Degree in Behavioral Science, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, a related field – or equivalent experience.

Suggested Skills: 

  • Technical Knowledge of UX Research methods and practices
  • Strong product and business acumen
  • Strong visual, verbal, and written communication

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $146,000 to $238,000. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.   

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For additional information, visit: https://careers.linkedin.com/benefits.

Additional Information

Equal Opportunity Statement LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

  • Documents in alternate formats or read aloud to you
  • Having interviews in an accessible location
  • Being accompanied by a service dog
  • Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Average salary estimate

$192000 / YEARLY (est.)
min
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$146000K
$238000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff UX Researcher - Mixed Methods, LinkedIn

Are you ready to make an impact as a Staff UX Researcher at LinkedIn in Mountain View, CA? Here’s your chance to dive into a vibrant, hybrid work environment where innovation thrives and ideas flourish. At LinkedIn, our User Experience Research team is on a mission to shape high-quality, inclusive products that empower professionals globally. If you have over 7 years of experience in user or design research, and a knack for utilizing both qualitative and quantitative research methodologies, this role is perfectly poised for you! You'll collaborate closely with product teams, influence design strategies, and drive impactful decisions that enhance user experience across various platforms. Our dynamic culture emphasizes growth and learning, so you'll continually expand your expertise while championing the latest UX practices. From conducting engaging research sessions to presenting compelling insights to executive stakeholders, the adventure is boundless! What makes this position even more enticing is the supportive environment that LinkedIn nurtures. With dedicated operations to assist you, you'll have the freedom to focus on what you do best—uncovering valuable insights that matter. Join us in creating a platform that connects, informs, and improves the lives of the global workforce because at LinkedIn, we believe in making every connection count!

Frequently Asked Questions (FAQs) for Staff UX Researcher - Mixed Methods Role at LinkedIn
What are the responsibilities of a Staff UX Researcher at LinkedIn?

As a Staff UX Researcher at LinkedIn, you will be responsible for leading capable mixed methods research focusing on both qualitative and quantitative approaches. Your key tasks will include designing and executing research strategies that inform product development, collaborating across teams to ensure the alignment of user insights with business goals, and effectively communicating findings to diverse stakeholders. You will also have the opportunity to shape the larger user narrative and foster an impactful culture of user-centered research within the organization.

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What qualifications are needed for the Staff UX Researcher position at LinkedIn?

To be considered for the Staff UX Researcher role at LinkedIn, you should possess at least 7 years of experience in user or design research, particularly within a high-growth tech environment. Your expertise should span various qualitative methodologies, such as interviews and focus groups, as well as quantitative methods like surveys and statistical analysis. A degree in a related field, such as Behavioral Science or Human-Computer Interaction, is preferred. The ability to independently manage complex research projects and an understanding of current research trends are also key attributes sought in this role.

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What methods does a Staff UX Researcher use at LinkedIn?

At LinkedIn, as a Staff UX Researcher, you will employ a diverse range of mixed methods, including qualitative techniques like co-design sessions and usability testing alongside quantitative approaches such as A/B testing and large-scale surveys. Your ability to leverage tools like SQL and R for data analysis will be crucial. By synthesizing insights from both qualitative and quantitative lenses, you will help define user needs, inform product features, and ultimately enhance the user experience across the platform.

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How does LinkedIn support professional growth for its Staff UX Researchers?

LinkedIn places a strong emphasis on career development and offers various opportunities for learning and growth for its Staff UX Researchers. You will be part of a highly collaborative team of experienced professionals, where knowledge sharing is encouraged. Regular workshops, mentorship programs, and access to the latest UX research methodologies are just some of the ways LinkedIn fosters an environment where you can continuously expand your abilities, thrive in your role, and advance your career.

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What impact can a Staff UX Researcher make at LinkedIn?

As a Staff UX Researcher at LinkedIn, your contributions can significantly influence product strategy and user experience. By uncovering actionable insights that resonate with the needs of users, you will play a pivotal role in creating inclusive, engaging features that enhance productivity on the platform. Your findings will not only inform design decisions but will also help shape the overall vision of LinkedIn as a trusted resource, making the professional experience more enriching for users worldwide.

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Common Interview Questions for Staff UX Researcher - Mixed Methods
Can you describe your experience with mixed methods in UX research?

When answering this question, share specific examples of how you've integrated qualitative and quantitative methods in past projects. Highlight instances where this mixed-method approach allowed you to uncover deeper insights, informing product decisions. Emphasize the impact your research had on the final deliverable and how you collaborated with cross-functional teams.

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What is your process for defining and executing a research roadmap?

Discuss how you begin by identifying key research questions that align with business goals. Describe your method for prioritizing projects and breaking them into smaller, manageable tasks. Share how you engage stakeholders and incorporate their feedback and needs into the roadmap to ensure comprehensive coverage of user inquiries.

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How do you ensure inclusivity and ethical considerations in your UX research?

Talk about your commitment to ethical practices in research, such as obtaining informed consent and considering participant diversity. Provide examples of how you've adapted your research methods to be inclusive of different user groups, and emphasize the importance of centering justice and equity in your work.

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Can you provide an example of how your research influenced a product decision?

Present a case study where your research directly impacted a product outcome. Detail the problem you identified, the methodologies used, and the insights gathered. Conclude by explaining how these insights shaped design decisions or led to new features that enhanced user experience.

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What tools do you prefer for data analysis and why?

Mention specific tools you have used, such as SQL, R, or qualitative analysis software. Discuss your reasons for choosing these tools based on efficiency, features that meet your research needs, or the ease of sharing results with stakeholders. Examples of how you’ve employed these tools effectively will strengthen your answer.

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How do you collaborate with product and design teams?

Highlight your strategies for fostering collaboration, like holding regular check-ins, requesting feedback, and sharing findings. Discuss how you ensure alignment with product goals and emphasize the role of open communication in building strong partnerships across teams.

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What challenges have you faced in UX research and how did you overcome them?

Share a specific challenge related to research methodologies, participant recruitment or stakeholder buy-in. Describe your approach to resolving the issue, the steps you took, and the ultimate outcome. This showcases both your problem-solving skills and resilience.

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How do you stay updated with industry trends and emerging UX research methods?

Mention strategies you use, like attending conferences, participating in webinars, reading industry publications, or being involved in professional communities. Highlight how this ongoing learning directly influences your work and helps you bring fresh perspectives to your research.

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Describe how you approach user interviews.

Outline your approach to crafting interview questions, encouraging open dialogue, and creating a comfortable environment for participants. Discuss your strategies for capturing valuable insights while being adaptive during interviews to follow interesting leads that arise.

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What strategies do you use to present research findings to non-research stakeholders?

Illustrate your techniques for tailoring your presentation to your audience's knowledge level. Discuss using visual aids, storytelling, and emphasizing actionable insights, ensuring that stakeholders understand the relevance and implications of your findings.

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